Customer Service - Property

Job Description

Service Manager (Customer Services) - Property SectorLocation: BorehamwoodHours: Monday - Friday 9-5:30pmSalary: Up to £25,000PAIRPM study support! Excellent opportunity for someone looking to kick start their career in block property management! Customer service, hospitality or property background is essential.Objectives:- Provide efficient and accurate support to ensure the smooth running of the department.- Responsible for reactive maintenance when an issue is reported either via email or phone call then ensuring that job orders are raised appropriately before sending contractors to site, whilst keeping the customer informed.Responsibilities:- Responsibility for good all-round customer service- Dealing with customer queries verbally and in written form.- Manage electronic data and e-mails- Answering phones being the first port of call for anyone who calls the office, ensuring that phones are answered within 3 rings.- Raising complaints with contractors when works arent completed to a satisfactory standard- Follow up of H&S, FRA, Site Reports and lift engineering works, ensuring that all reports are actioned appropriately under the supervision of the property manager.- Completing minutes and site reports within 5 working days.- Liaise directly with property manager(s) to ensure that orders can be raised, and it is an appropriate fee to spend.- Set up or monitoring of Insurance claims- Writing leaseholders and resident letters regarding different issues relating to the block- In most cases obtaining minimum 3 quotes for orders over £400- Liaise with onsite staff so you are aware of what is going on onsite, along with working with them to ensure the best possible service.- Ensure that onsite staff have appropriate materials for offices- Assisting Property Managers with large projects to ensure smooth running- Answering any queries that may involve your sites and provide adequate cover when property manager is not in the office.- Saving reports, e-mails, contract etc in the appropriate location on Qube.- Sending SMS, emails for updates on urgent issues.- Sourcing local contractors.- Put contracts in place- Conduct site visits take photos and complete report within 5 working days (with images)- Meeting with clients/customers on site with complicated reactive issues- Finding ways to reduce costs and improve service provided by working to find and build a good relationship with contractors.- Produce up to date meter readings for sites with meters- Re-tendering contracts to ensure best value (cleaning, gardening etc).- Attending AGMs/client meetings and writing/sending out minutesSkills required- A desire to learn and gain knowledge of property management principles and procedures.- Strong self-motivation to keep improving, learning and developing.- Good soft skills when dealing with people to empathise and understand the customers needs.- Working knowledge of QUBE computer system would be a bonus!- Working knowledge of windows-based spreadsheets - i.e. Excel - Ability to use Microsoft Word- Good written and verbal communication skills.Jackson Sims Recruitment, specialists in Block & Estate Management, Build to Rent (BTR), Facilities Management and Financial & Accounting Services, is a property management recruitment company operating in London and the UK. Should you be a candidateor client working in property management we have a multitude of recruitment services that can be tailored to you.By applying for this advert, we may forward your CV to the client, please visit www.JacksonSimsRecruitment.com for information on our privacy policy. Jackson Sims Recruitment, experts in property & people.

Keyskills :
Customer ServiceProperty