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Customer Success Representative

HAMPSHIRE RECRUITMENT SERVICES LTD
Job LocationBordon
EducationNot Mentioned
Salary20,000 - 24,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

We are looking to recruit a Customer Success Representative who enjoys building relationships with customers and wants to help deliver an exceptional customer experience.Our client is a fast-growing, innovative SaaS business with a great culture and opportunities for progression. Offering a competitive salary, employee benefits and flexible working hours and remote working.The Role Youll role will involve account management tasks, customer training & issue resolution. Youll be building partnerships with our customers and helping with training, ongoing support and growing the relationship within existing accounts.Key responsibilities:

  • Reporting to Senior Customer Success Manager
  • Being a trusted advisor for key customer contacts during the onboarding phase
  • Provide ongoing training, consultation and support
  • Proactively manage and overcome risks and issues
  • Managing renewals
  • Collecting customer reviews to help support business strategy and values.
  • Providing advice and support to customers via email, our ticketing system, phone and live chat
  • Ensuring all information is entered accurately and in a timely manner onto the CRM system
  • Responding to and qualifying in-bound enquiries from new and existing customers
  • Assisting development and improvement by gathering customer feedback.
  • Delivering outstanding service standards and going above and beyond to ensure customer satisfaction and retention.
What were looking for:
  • To be highly motivated
  • Excellent communication skills - both written and verbal.
  • To be a great team player, confident and great with people.
  • Asuccess driven mindset.
  • To have good problem-solving skills.
  • Tech and social media savvy.
  • Good knowledge of Microsoft Office Suite.
  • Customer Success/Service experience.
Benefits:
  • Salary: £20,000 - £24,000 depending on experience
  • Up to £2,850 per year commission (based on performance KPIs - paid quarterly)
  • Flexible working hours & remote working
  • 25 days holiday + bank holidays + your birthday off!
  • Thorough training and continual coaching and development
  • Company smartphone and laptop
  • Free parking
  • Company social activities
  • Contributory Pension Scheme
  • Gym membership contribution
  • Bike to work scheme
  • Private medical insurance
Interested APPLY NOW!If you are interested in this vacancy and you feel that you have the right skill set please apply now and one of our friendly team will contact you to talk through the vacancy in more detail.We endeavour to contact every applicant; however, due to the number of applications we receive please be advised that if you havent heard from us within 3-5 days please assume your application was not successful on this occasion.Thank you for your interest.

Keyskills :
Account ManagementBuilding RelationshipsCustomer SuccessOnboardingWorking Remotely

APPLY NOW

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