Senior Infrastructure Operations Engineer

Job Description

Job title: Senior Infrastructure Operations EngineerContract length: 4 monthsWorking pattern: 5 days/week, 7.5h/day - between 7am-7pm, Monday-SaturdayLocation: Bootle / remote (hybrid working)IR35 status: InsideWere currently searching for a Senior Infrastructure Operations Engineer for an exciting opportunity with one of our Clients.As a Senior Infrastructure Operations Engineer, you will:

• Support the planning, budgeting, and accounting for the Infrastructure Operations (Network & Telephony) Teams work
• Continuously monitor and operate HSE network and telephony technologies (on-premise and SaaS), ensuring technologies remain available 24/7/365, performant to SLAs/OLAs, and delivering a good user and customer experience
• Proactively identify and resolve infrastructure issues before they impact the user/customer
• Deliver Incident Management, diagnosing the root causes of incidents, developing work arounds and fixes, to return infrastructure and users to an operational condition
• Deliver Problem Management, diagnosing root causes of problems, prioritising maintenance activity and developing fixes
• Deliver Change Management, continuously seeking to improve technologies, promoting unused functionality, and working with users to develop new ways of working
• Deliver Capacity Management, continuously monitoring the utilisation of the infrastructure and forecasting when capacity levels will be breached, recommending remedial actions to be taken.
• Routinely practice and test DR and ITSCM routines to maintain confidence in the resilience of hosted systems
• Implement upgrades to technologies, keeping them at N or N-1 states, coordinating change activity, engaging with users and ensuring that upgrades are understood and appropriate
• Document all technologies, including restoration priorities, power-down routines and installation sequencing. Maintain the accuracy of documentation to reflect changes
• Maintain all hosted infrastructure records in a secure configuration management database with an accurate record of technology assets, by serial number, age and lifecycle refresh point
• Ensure the security of technologies and the IT estate, defending against cyber-arrack, preventing unauthorised access, unauthorised data exchange and data-loss
• Maintain the highest standards of user and customer focus, ensuring that services are delivery to user/customer satisfaction and endeavour to routinely communicate with users/customers to promote, confidence that incidents and problems are being tackled
• Ensure that technologies are routinely backed up and copies of all data and applications securely maintained
• Ensure that incidents and problems are resolved in priority order and to SLAs/OLAs
• Ensure that technologies are documented, with restoration priorities, power-down routines, and installation sequencing appropriately available
• Ensure that technologies remain secure and user access controlled
• Ensure that users are supported and satisfied with the high-quality services delivered

We are looking for someone who has:

• Proven experience with WAN and LAN switches (Meraki), Wireless Access Points (Meraki), firewalls (Cisco and Palo Alto), Load-balancing (Citrix Netscaler), Virtual Private Network (VPN), VOIP telephony and contact centre and collaboration technologies
• Excellent oral and written communications
• Excellent knowledge of Microsoft Office
• Ideally - experience with software defined networks
• Ideally - experience of Infrastructure as Code (IaC)

If you think you could be a good fit for this role, please do not hesitate to apply!Intelligent Resource is committed to barrier-free and inclusive recruitment. We are a Disability Confident recruiter, and a RIDI 100 and Business Disability Forum partner organisation.Should you choose to contact Intelligent Resource regarding this role or apply for it, all personal data you submit to us will be processed in accordance with our Privacy Notice which you can find on our website.