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Order Processing Clerk

Page Personnel Secretarial & Business Support
Job LocationBootle
EducationNot Mentioned
Salary21,000 - 22,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Our client is looking for an order processing clerk to join one of the worlds biggest e-commerce brands.They are looking for someone to liaise with the customer service department to ensure high standards of customer service are delivered at all times andthat orders are actioned through various platforms within a timely manner.Client DetailsOur client is one of the worlds biggest e-commerce brands that has grown to huge heights over the last 15 years. They have a huge client base with a massive focus on good customer service.Description

  • Processing eCommerce orders through various platforms (Mintsoft, Shopify,dpd and Fedex portals)
  • Ensure all labels are printed and matched to correct invoices within the timeframes setout.
  • Liaise with 3rd party service providers.
  • To problem solve and correct system errors and issues which might arise.
  • Raise tickets and escalate issues affecting the processing of labels, system drop-off etc.
  • Liaise with the customer service department to ensure high standards of customer service are delivered at all times.
  • Communicate with all stakeholders keeping all informed of issues which might affect the processing of labels and actions taken to resolve issues.
  • Train staff members to a high standard on all processing systems to ensure the business is protected at all times.
ProfileA successful candidate will have attributes such as:
  • Excellent verbal and communication skills.
  • Highly accurate work with excellent attention to detail.
  • Experience of WMS platforms or similar in the e Commerce environment.
  • IT literate in word and excel.
  • Ability to work to deadlines.
  • Previous experience within eCommerce order processing
Job Offer
  • Progression opportunities
  • Great annual salary
  • Free onsite parking
  • Healthcare schemes
  • Pension packages
  • Shopping discounts and vouchers

Keyskills :
Customer Service / B2B / Order Processing

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