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| Job Location | Bootle |
| Education | Not Mentioned |
| Salary | 24,000 - 26,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Customer Service Co-ordinatorLiverpoolSalary to £25,000 plus excellent benefits packageWe are currently supporting our new client with the recruitment of a Customer Service Co-Ordinator for a growing service business based in Liverpool.They need an experienced, Commercially astute Customer Service professional to work with the client base and support the business.Key responsibilities include - Being responsible for managing situations where customers intend to switch suppliers or cancel orders. Be understanding and be able to resolve and overcome customer issues to ensure a satisfactory outcome. Through key retention strategies to secure updated business and contract agreements from customers. Ability to build relationships and rapport at all levels. Provide ongoing education of contract details and gain commitment for further contracts. Establish and maintain a high level of customer satisfaction. Assist the Business Support Manager to resolve unique customer issues. Increases revenue and profitability by delivering retention to improve the customers service. Matches services with customer need by demonstrating customer knowledge. Effectively use software Acquires in depth industry and company knowledge in order to prepare complex proposals. Support the sales team by implementing agreements and guidance.This role would best suit a commercially experienced customer service co-ordinator, who has tenacity and drive to achieve the best results for the client base.You will be passionate about customer retention through excellent service levels.If this new role is of interest then please apply with your CV through this website and we can have a further conversation.
Keyskills :
Customer RetentionCustomer ServiceSales