Customer Service Advisor

Job Location	Bootle
Education	Not Mentioned
Salary	Competitive salary
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time or part-time

Job Description

Salary (National): £28,000 - £29,400 CUSTOMER SERVICE ADVISORDo you wish you could use your customer service advisor skills in work that really mattersAs an Asylum Decision Maker, you will be protecting some of the most vulnerable people in the world, making life-changing decisions for their future, and keeping our border secure.This is one of the most challenging and important jobs in government and is a hugely rewarding and satisfying role.If you are motivated to work hard helping people get a fresh start in life and to make a real difference, we can give you a varied and exciting role plus great benefits and support, including

Flexible work (part-time and hybrid) in a diverse organisation
A secure and recession-proof career
One of the UK’s highest employer contribution pensions at 27%
Outstanding training and development
A guaranteed allowance of £1500 after 12 months and £2500 after 24 months

Your roleYou will work directly with people seeking asylum, and your customer service advisor experience will be invaluable as you sensitively conduct face-to-face interviews with vulnerable adults and children, while refusing those who do not qualify, ensuring theUK remains safe and secure.During the interviews, you will consider large amounts of information, legislation, and case law from various sources to make the appropriate decision, enabling you to update internal systems accurately and on time, work with stakeholders and produce clearand well-written letters detailing your decisions,on behalf of the Home Secretary.You will research and develop up-to-date specialist knowledge of legislation and policy and senior colleagues or specialist caseworkers will be on hand to support you with advice to make assessments and appropriate decisions. Your line manager and technicalspecialists will also support you with regular one-to-one coaching meetings to develop your skills further.What you can bringYou’ll need

To be IT literate and able to learn new software quickly
Excellent written and verbal communication skills
The ability to build customer relations
To be comfortable analysing a variety of credible sources to support decisions

And you’ll make a great decision-maker if you’re a ‘yes’ to

Are you inquisitive Always eager to learn more, get into the detail and enjoy reading facts from multiple sources to help make the right decisions
Are you emotionally resilient, empathetic yet professional You could be hearing stories from potentially traumatised individuals daily
Do you enjoy a fast-paced environment while maintaining high-quality customer service
Are you a great multitasker You’ll be holding lengthy interviews and typing notes at the same time

Our team are enthusiastic about their work and keen to tell you more. Click Apply to visit our website, learn more about the role and why this work matters.Please note - Other work locations are available

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