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Service Administrator

MTrec Recruitment and Training
Job LocationBlyth
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

The CompanyOur client is a leading force in the North East manufacturing/engineering sector. Due to growth, they are now looking to recruit a Service Administrator.The Role

  • Assist internal and external customers in all aspects of Service execution.
  • The role encompasses all in and outbound communication from the Service team along with Service order generation as well as the fulfilment of the core tasks.
  • Generate new, renewed and amended Service Contracts.
  • Invoice Service Contracts and Orders.
  • Service Renewal Quotation generation and follow up.
  • Co-ordinate fault call outs for the Field Service Engineers.
  • Review and resolve the Service Error Log.
  • Call handling for all internal and external customer queries in respect to service.
  • Customer issue escalation and resolution.
  • Management and compliance of key team tasks.
  • Maintain and improve customer satisfaction by the provision of high level support to customers, including ensuring timely and efficient processing of customer requests with respect to service.
  • Assist with logistic operations in terms of invoice control and accuracy through review of receipted orders / contracts.
The Person
  • Educated to Secondary Education level or equivalent commercial experience is essential.
  • IT knowledge: MS Office.
  • Customer orientation.
  • Ability to organise and prioritise.
  • Ability to work as part of a team and as an individual.
  • Reliability.
  • Experienced in phone-based business to business customer service within a specialist team.
  • Experience of working to targets.
  • Exceptional Customer Service Skills. - Essential.
  • Knowledge of Draeger Products - Desirable.
  • SAP and CRM - Advantageous.
  • Microsoft Excel-Desirable.
  • Time Management Skills-Essential.
  • Empathy-Essential.
  • Eye for Accuracy-Essential.
  • Team player.
  • The ability to work using own initiative.
The Benefits
  • You will be working for a well-established growing employer.
  • An excellent salary.
  • A company experiencing continued growth, expansion and investment.
  • The company are fully compliant with the latest health and safety requirements for current safe working practices.

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