IT Engineer

Job Location	Blyth
Education	Not Mentioned
Salary	Salary negotiable
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time or part-time

The Company Our client is a market leader in their field. Due to growth, they are looking now for an IT Technician.The Role

The role will be to provide support of the company infrastructure and business services to effectively support the business.
Provide 2nd line technical support to colleagues via multiple channels, including but not limited to direct contact, email and telephone.
A logical approach to incidents, looking for innovative ways to restore service to colleagues and customers as soon as possible.
Support the technical delivery of projects across the company to support technical and business goals.
Liaise with and supervision of 3rd party engineers across the region to ensure tasks are effectively completed in line with corporate standards.
Provide out of hours support for critical issues involving IT related incidents.
Ensure the integrity and security of data and services is maintained across the regional infrastructure including, but not limited to Anti-Virus, Patch Management, Disaster Recovery and Data Security.
Accurate case and escalation management.
Entering accurate technical and non-technical information into the IT service management tool and knowledge base in line with agreed processes and quality standards.
Contribution to the continued development of standards, methods and procedures.
Support group initiatives and projects as required.

The Person

Ideally you will be degree qualified in a relevant field.
Microsoft certification or recognised academic IT qualification desirable.
Technical experience across a range of infrastructure and applications at 2nd level.
Experience of working in an enterprise IT environment is required.
Experience of working within an ITIL framework is desirable.
Driving License.
Willingness to travel within the UK.
Willingness to travel within Europe on an exceptional basis.
Good communication and customer facing skills.
Ability to quickly comprehend the functions and capabilities of new technologies.
Knowledge of enterprise-level IT principles and processes.

The Benefits

You will be working for a well-established growing employer.
An excellent salary.
A company experiencing continued growth, expansion and investment.
The company are fully compliant with the latest health and safety requirements for current safe working practices.

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