Operations Manager

Job Description

FirstBus are looking for an Operations Manager to join us atour Blantyre Depot!You will be joining First Glasgow, the largest busoperator in Scotland, operating over 800 vehicles on 100 routes, serving the large Greater Glasgow area. Atour Blantyre Depot, you will be responsible for 200 colleagues and a fleet of 142 buses, helpingpeople get to all of lifes destinations. Our work means so much to the communities we serve and the reason why we exist: Your Journey is Our Everything is our purpose.As we move forward on our journey, it is vital that were ready to meet the new needs of ourcustomers. We are constantly evolving, from rolling out a modernised fleet to achieving key sustainability goals and we need more brilliant people like you, who havea shared passion to do the right thing for ourcustomers, ourcommunities and our planet!Welcome to FirstBusHello. FirstBus is one of the countrys largest busoperators - taking 1.6 million customers to their destinations every day. Were a forward-looking business at the forefront of bustechnology, leading the way on contactless payments, mobile Apps and realtime information. Our investment in state-of-the-art, new buses is just one part of our transition to a low-carbon future. Its an exciting time to be here!What will you be doing Reporting into our Head of Operations (Glasgow) you will:

• Demonstrate your leadership capability by championingour purpose, delivering in line withour strategy and aligning to our values
• Understand and care for your people, prioritising their wellbeing, and motivating them to provide an excellence service
• Understandourcustomers, and make bold decisions towards providing an excellent service
• Collaboratewithyouroperational, engineering and functional leadership colleagues, to operate strong core routes on the Glasgow Network and contribute to an annual turnover in excess of £100 million
• Drive all aspects of operational performance, ensuring legislative, process and policy compliance and be a champion of our safety culture
• Use data and insight to analyse our business performance, in accordance with agreed governance, to inform continuousimprovement of our service and progress towards our FY23 objectives

What are we looking for

• Demonstratable experience of operating according to our values
• Substantial leadership experience, an expert in leading colleagues through transformational change
• Forward-thinking, with the ability to innovate and implement new ideas withresilience and a positive attitude
• Energy and confidence to challenge how we do things
• Ability to work within and embed ourdivisional governance framework, ensuring that operational excellence policies and procedures are embedded within the depot
• Willing to work as part of the team building great relationships, engaging with front-line colleagues and trade union representatives
• Customer centric values, leading and delivering an excellent customer experience, whilst looking for new ways to improve
• In receipt of, or willing to study for yourCertificate of Professional Competence in Passenger Transport (CPC)

What can we offer you / Rewards and Benefits

• Competitive salary of up to £52k, dependent on experience
• 25 days Annual Leave + Bank Holidays
• Free bus pass for you and your family on joining
• First Xclusives - Discounts on many high street brands, supermarkets, holidays and cinema tickets, to name just a few
• First My Rewards - Discounted train travel for you and your family after 6 months service - travel as far as London/Edinburgh for £6!
• Generous pension scheme and shares scheme
• Employee Assistance Programme - 24hr, 365 days a year mental health support

We put a big focus on physical and mental wellbeing atFirstBus. We recognise that anyone can be affected by the stresses and strains of work, or life outside it. Youll find a range of health-promotioninitiatives, and you will have 24/7 access to ourconfidentialEmployee Assistance Programme.Apply now! We look forward to receiving you application.Public transport serves everyone, whatever their differences. AtFirstBus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusiveorganisation because diverse backgrounds, thinking and experiences bringso many benefits to ourcustomers, communities and people. We welcome applications from all.