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IT Helpdesk Apprentice

Solus Accident Repair Centres
Job LocationBishop's Stortford
EducationNot Mentioned
Salary£10,300 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Overview As or Solus Helpdesk Apprentice you will be responsible for assisting with support calls, tickets and learning on the job. You will be supporting incidents, queries and problems reported into the IT helpdesk and working with all membersof the helpdesk to achieve great outcomes for our people. Assist the Technology team with any support tickets /tasks/changes that will allow the business to achieve its goals.Who is Our Training ProviderWe have partnered up with Baltic Apprenticeships to give you the best learning outcomes. Baltic have been delivering apprenticeships across England since 2007, and were the first training provider to offer a completely digital approach to apprenticeshiptraining. Although we’re advocates of technology, we know that teaching life-changing skills needs a human touch. At Baltic, everything they do is built on a foundation of complete care. Working with Our Solus Mentors so you can achive your Level 3 over 15months.What will I learn on a Level 3 Standard IT Support Technician Apprenticeship:

  1. SUPPORTING IT ARCHITECTURE
  2. WORKING WITH END-USER DEVICES
  3. WORKING WITH NETWORK ARCHITECTURE
Responsibilities
  • Ensure all support tickets are logged in a professional and courteous manner.
  • Log all incoming calls, incidents, and queries accurately on the companys Helpdesk System.
  • Liaise with logistics companies to arrange collections, deliveries.
  • Supporting and assisting all IT team members allowing the team to achieving its goals and SLA’s.
  • Assist with Install, configuration and maintenance of hardware and software with training provided.
  • Assist with the upkeep of the IT asset register, ensuring all assets are updated as and when they are moved in and around the business.
  • To carry out any other reasonable duties as required by the IT Helpdesk function.
Qualifications Desired Qualifications and Experience:
  • Love technology and have an enthusiastic approach to all things technical!
  • Be happy to work well in a busy growing IT team.
  • Have a flexible approach and aspire to be an enthusiastic, dedicated team player.
  • Quality - sets themselves high standards and is committed to their achievement.
Full training will be provided to the successful Candidate, ongoing training and development will also be encouraged supported and provided.Who are Solus and what can they do for youSolus is one of the largest body repair groups in the country, employing over 900 expert people across 25 UK locations and have repaired over 700,000 vehicles in the last 15 years.
  • Competitive bonus
  • Group income protection with access to a GP and medical advice 24 hours per day for yourself and your family
  • Our excellent benefits and rewards packages
  • Competitive employer matched pension contributions
  • Discounts on Aviva products and services
  • Savings and benefits schemes
  • Discounts and schemes for electric vehicle purchase for all employees
  • Holding several main manufacturer approvals - Jaguar, Land Rover, Mercedes Benz, BMW, Mini, and Volkswagen
  • Well known for prestigious award winning in the industry, customer service, apprenticeships, and IT systems fields
  • Links with Thatcham to get the best products and training here in the UK
  • We have a variety of locations, hours and working patterns to suit our customers, business, and you.
  • We interview every disabled applicant who meets the minimum criteria for the job.
Excited but not sure you tick every box We are inclusive - we want applications from people with diverse backgrounds and experiences. We are looking for individuals who can grow and support our business and we expect to do the same for you.We recognise that we can only achieve our vision with the dedication and collaboration of our specialists. This is an excellent time to join a rapidly growing business and help us to shape the future.What nextPlease apply online and our recruitment team will be in contact within 7 days

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