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Customer Co-ordinator

Newman Office Personnel
Job LocationBishop's Stortford
EducationNot Mentioned
Salary£26,000 - £28,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Job description Client Service Co-OrdinatorOur well-established clients are seeking to add a confident and experienced Customer Services candidate to join to their busy office to help build on their success. This is a mixed role and will require someone with excellent IT skills and CRM systems experience,forward thinking, able to multi task and prioritise whilst working at times under pressure in a fast-paced environment....

  • First point of contact for new and ongoing emails and calls
  • Taking and logging new enquiries and coordinating project meetings
  • Booking and scheduling engineer appointments, agreeing dates, maintaining central diary system
  • Returning calls and advising clients on timeframes of delivery
  • Booking out projects and manpower to ensure it all runs on time.
  • Data entry on customer portals ensuring the correct details are logged.
  • Attending training as needed to be successful in the role.
  • Working to company set processes and procedures.
  • Ensure customer satisfaction and resolve any escalations.
  • Monitoring progress and identifying areas for improvement.
Skills:-- Previous experience scheduling out Technicians or Engineers- Excellent communication and interpersonal skills- Detail-oriented with strong organizational abilities- Ability to multitask and prioritize tasks effectively- Proficient in Microsoft Office Suite, particularly ExcelIf you have a passion for providing exceptional client service, we would love to hear from you.Along with your application please let us know the best time to contact you via phone - if you are successful and have the experience, we are looking for regarding this role we will do our best to contact you within 48 hours. Due to volume applications,we can only contact those candidates we believe have the relevant skills suited to the role. Unsuccessful candidates will not be contacted; however, we do hold all CVS on file, and should further suitable positions be available we will contact you again. Bysending your cv to Newman Office Personnel you are agreeing to Newman Office Personnel representing you with this role and possibly putting your details forward to our client.Job Type: Full-timeSalary: £25,000.00-£28,000.00 per year

Keyskills :
Customer ServiceEnquiriesScheduling

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