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Workforce Planning Analyst

C&M Travel Recruitment
Job LocationBirmingham
EducationNot Mentioned
Salary30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

An established award-winning travel company are recruiting for a Workforce Planning Analyst to join their global team . This role will be homebased and will support both the UK and overseas offices providing solutions that enable workforce engagement, competencyand delivery of key contact centre metrics (Training completion, Grade of service, sales, revenue) producing reports and insight (must be advanced on excel) . The role of Workforce Planning Analyst offers a salary of £30,000 along with other company benefitsand will work Monday-Fri 8.30am - 5pm with some flexibility required Workforce Planning Analyst - Responsibilities

  • Forecasting of resource requirements over different time horizons
  • Scheduling/rostering to balance business and employee needs
  • Development of reporting and modelling for performance, identification of trends and formulation of insights and recommendations
  • Support the technology roadmap Rollout of new technology/self-service tools and driving adoption
  • Partnering with key stakeholders across the business to understand requirements, call drivers and offer advice and/or implement solutions
  • Management of leave allocations and requests
  • Real Time Desk support/Queue Management
  • System architecture and/or configuration
  • Training/upskilling of Reservations Leaders
  • Manage or actively participate in projects
The successful candidate must have experience working in a similar role either in Workforce Management /Scheduling /Realtime or Resource and Planning or an analytical role with advanced excel knowledge To apply for the role of Workforce Planning Analyst please send in your CV to or apply below or call RACHEL onDont keep a good thing to yourselfWe grow our business through referrals, so please dont keep us to yourself. If you think were doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks. C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk

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