Welcome & Service Assistant

Job Description

Summary As the public face of Roundhouse Birmingham, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.Salary: £10.78 per hourContract duration: Fixed term contract until28th February 2025Hours/working pattern:This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to timeto suit the needs of the business. We’d give you as much notice of this as possible. Weekends and bank holiday work will be required. On average youll work 8 days per month. What its like to work here We’re a small team focussed on delivering high quality tours and experiences. Our offer includes heritage-focussed building and walking tours, as well as heritage-by-stealth activities such as kayaking and paddleboarding. We pride ourselves in offering awarm, smiley and inclusive welcome to all who pass through our gates, and this important role gives visitors the first impression of who we are. The weekends are our busiest times, particularly through the spring/summer periods when we’re delivering most ofour activity. The winters can be quieter as we reduce our offer, but we still provide the same welcome to everyone who visits. What youll be doing Working independently much of the time, our Visitor Centre Assistants are the first point of contact for our guests. Whether it’s one of our tenants collecting their post, or a member of public visiting the building for the first time, you will demonstratestrong customer service skills as you welcome visitors. Based in the Visitor Centre, you will learn our history and the story of the building and those who used to work here. The Visitor Centre has a small shop from where you will be selling tickets and merchandise.Your role is to make sure our visitors have the best day they can; you will check visitors onto their tours, be proactive in cross-selling other activities and processing bookings. We have a strong social media presence which you will be responsible for monitoringand updating. Responding to emails, online messages and reviews, you will manage all public enquiries ensuring prompt communication and high standards of customer care. Who were looking for Wed love to hear from you if you are:

• customer focused with an understanding of the importance of great service

• a team player, but also can work on your own initiative

• well organised and adaptable

• willing to learn new skills

• have a positive attitude

The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax-free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

• Independent financial advice

Click here to find out moreabout the benefits we offer to support you.