Transaction Supervisor

Job Description

Your new roleNational Highways is currently recruiting for a Transactions Supervisor to join our team. This role will provide day to day supervision to the Transactions Administrators who are responsible for raising invoices, managing accounts and liaising with customersdirectly. You will be a fantastic relationship builder to be able to deal with a variety of internal stakeholders across the business along with external customers. If you are a great role model and passionate about providing good customer service, this isa great role for you that will enable you to bring your own innovative ideas during a time of exciting change in our Directorate.This role requires regular travel to our Birmingham office at The Cube, in line with our flexible working agreement.What youll be leading on

1. To be the first point of contact for team members and other teams from around the business in handling the more detailed transactional queries that arise
2. Provide daily supervision for the Accounts Payable teams
3. Ensure that teams are clear at all times of the correct processes to be followed and of the standards required in order to meet objectives and wider performance standards
4. Monitor and maintain performance levels and where possible ensure continued success in meeting Key Performance Indicators (KPIs)
5. Maintain all team process guidance materials including documents in Way We Work relating to the teams processes
6. Engage fully with all initiatives to ensure continuous improvement in how we operate including Lean, PfP upgrade testing and the Finance simplification project
7. Support and deputise for the accounts Payable Manager.
8. Engage and maintain relationships with other colleagues across National Highways at different levels.
9. Work alongside Accounts Payable SME to maintain and develop Financial System through testing etc.
10. Support production of reports, including Prompt Payment Initiative reporting
11. Provide flexible support within the Transactions Team including Accounts Receivable and Accounts Payables.

To be successful

• Good understanding of financial/accounting procedures and how they fit the overall functioning of the company.
• Thorough knowledge of the organisations financial systems and good understanding of business goals and priorities.
• Strong organisational skills with the ability to prioritise own work and that of the teams, whilst delivering a high level of accuracy in delivery of work objectives.
• Previous experience in a customer service environment.
• Ability to deal with disputes in an efficient way.
• Strong IT skills including Excel.

About Us Why you should join usAt National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. Were proud that as an organisation we are continually striving to dobetter and actively encourage and support our colleagues to do the same with their careers.So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it - then youll be a great fit for our organisation.An informal blended working approach has been adopted for many of our roles across National Highways. We offer many different ways to work flexibly and were open to discuss part-time working, job shares, and flexible start and finish times.Please wait until the interview stage before asking us about flexibility, and we will explore what is possible.Our benefits package

• Our total reward package includes basic salary, the potential for a performance related bonus
• Contributory pension scheme with employer contribution of up to 10%
• Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays)
• Flexible hours and blended working between base location/home
• Life assurance of 4 times annual salary
• Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines
• A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel
• Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience

And we are

• Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities
• Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme
• Community friendly - offering paid leave to volunteer, 3 days basic/year plus an extra 3 days to support the national Covid effort

If you are successful, it is key to know all offers of employment are subject to satisfactory completion of our pre-employment checks which include:

• Right to work check
• 3 year employment history references
• DBS criminal record check
• Social media and adverse journalism check
• Driving licence check (if applicable)
• Fit to work questionnaire (for all), followed by a medical check (if applicable)

And finallyWe reserve the right to close before the advertisement expires