Telephony & Network Engineer - Birmingham

Job Description

Job Description / AdvertTelephony & Network EngineerSalary: £30,000 - £35,000Joining Bonus: Joining bonus of £1,000after completion of 6-month probationary period!Hours: Monday to Friday 08:3017:30 + OOH supportHoliday: 25 days + bank holidaysLocation: Northern areas of operationWho are we Global 4 deliver a range of services to business clients across the whole of the UK, from cloud telephone systems, data connectivity and mobiles through to gas & electricity. As a forward-thinking business utilising the latest technology, Global 4 supporta wide range of clients employing between one employee and thousands!Our class-leading service is unparalleled, and our proposition enables us to welcome hundreds of new customers every year whilst retention is at an all-time high. Our business continues to grow, and we need like-minded, hard-working, and adept individualsto support this growth.Need more proof Our Trustpilot ratings proudly sit at 4.9 stars in demonstration of customer satisfaction whilst our internal processes and security are backed by ISO 9001 and 27001 accreditations!Last year we achieved record sales of £34m with profits of over £2m. Our business continues to grow this year both organically and through acquisitions so we need like-minded, hard-working, and adept individuals to support this growth.Global 4 are also proud to be an Equal Opportunities and a Living Wage Foundation employer. We have been established for over 23 years and offer our staff job security with none of the team placed on furlough over the last year during the pandemic. Our businessis the perfect place to forge your career.What benefits will you receive 50% off our Broadband & Utility packages, completely free after two years 33 days holiday allowance including bank holidays 5 additional days leave granted based upon length of service £250 Bright Ideas Scheme Kudos Employee Recognition SchemeIncluding Days Out Buy & Sell holiday allowance scheme Death in service benefit Pension scheme Complimentary fresh fruit, tea, and coffee. Eye care vouchers Friday fridge Company lunches Company bonus scheme £1,000 Refer A Friend Scheme Fun incentives Paid Charity leaveWhat will you be doing Install and maintain our customers Telephony TDM and IP Business Phone Systems as well as applications in call centre environments, including call queuing, agent control, reports and wallboards. Install and build customers solutions via 8x8 and NFON hosted platforms. Fault find on VoIP networks which will include the protocols SIP, RTP, T38, ALG, DNS, TCP, UDP, FTP, Multicasting, Layer 2 and 3 routing and Qos. As well as using tools such as Wireshark and Syslog to identify problems with SIP extensions and SIP trunks Work with Active Directory, DNS, SQL, DHCP and Exchange on windows servers When required, technically qualify business opportunities to ensure the solution will meet the customers requirements. Reporting any discrepancies to the Lead Engineer Install G4 solutions, undertaking cable runs and overcoming buildings / logistic issues as they arise, ensuring each installation or site visit has technically been documented Investigate faults that are the result of product malfunction and share findings to the team Be a Global 4 brand ambassador, ensuring professionalism at all times whilst liaising with our customers Work closely with customers to ensure they understand and can use their new Telephone Systems and its applications. Undertake a Health and Safety risk assessment of the site, ensuring all risks are eliminated or minimised. Ensure you have the correct equipment, tools and protective clothing to carry out the installation before commencing work, reporting any issues ofconcern For all install visits, attend site in accordance with the work schedule provided; ensuring you arrive at site at the correct time in accordance with the installation instructions (normally 9am) Pro-actively maintain and develop knowledge of existing and future G4 services, supporting the development and implementation of new products and solutions Ensure compliance with industry standards, specifications, and procedures Adhere to company work instructions, relating to internal CRMs, supplier escalations and customer complaints Work collaboratively within the team, being pro-active when it comes to personal development, communicating any key areas where further development is required Install and repair CAT5/CAT6 network points. Contribute to an on-call rota and be a flexible member of the team - occasional overnight stays will be required.What do we need from you Possess a clean UK driving licence. Be able to demonstrate telecommunications and IP Technical knowledge to a high standard Be able to demonstrate an aptitude for technology and have a high level of manual dexterity. CCNA or CompTIA Networking + qualification. Microsoft Server 2012/2016 experience At least three years experience as a field engineer installing and maintaining IP Telephone system and Call Centre. Experience working with 8x8 hosted systems - Ideally, a certification on the 8x8 systems and applications. Have a flexible approach to work and be team oriented. Be able to demonstrate good organisational skills, with the ability to work under pressure and meet deadlines. Have strong IT skills and a working knowledge of windows-based packages and other databases. Have a strong understanding on the importance of delivering outstanding customer service. Have a desire to learn and be committed to ongoing professional development, undertaking training as required.Global 4 is deeply committed to diversity, equity and inclusion and making our organisation a place for all individuals regardless of race, religion, national origin, age, sex and gender identity, sexual orientation, pregnancy status, familial status, disabilitystatus, gender reassignment or any other protected characteristics.For further details, please contact our in-house recruitment team either by email: or by telephone on .