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Telephone Collections Officer - Redditch

The Curve Group
Job LocationBirmingham
EducationNot Mentioned
Salary21,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Collections Advisor - Hybrid PositionBasic Starting Salary of £21,000 37.5 hours a week on a rota between 8.30am and 7pmFull-Time permanent positionBenefits: -Free eye checks, discounted eye care and discounts across a large variety of other industries i.e. Halfords, ASOS, Tesco.-Refreshments and Complimentary Fruit Offering-Onsite Car Park-28 Days Annual Leave (including Bank Holidays)Who are we As a leader in the debt recovery enforcement sector, our customer has been operating for over 40 years supporting hundreds of local authorities and Transport for London. If you are a strong communicator, self-driven and motivated, engaging, and influential;they can offer you a unique career with unlimited earning potential.Key elements of the role will include:

  • Receive calls from customers that owe money to our local authority clients, or third parties acting on their behalf
  • Occasional outbound calls to those who have failed to make payment / contact.
  • Collecting payment in full & ensuring a high standard of customer service at all times
  • Remaining empathic, calm and acting in a professional, respectful and ethical manner, and have the confidence to deal with a range of different customers and make appropriate recovery decisions based on the current circumstances of each case.
  • Obtaining questionnaire details from customers who may be in financial difficulties
  • Negotiating payment arrangements in accordance with guidelines as well as using your initiative if payment in full cannot be collected
  • Refer, where necessary, cases to relevant debt advisory groups and associated organisations where required to meet the needs of vulnerable customers
  • Reviewing and updating the database notes and the status of accounts - ensuring information is recorded accurately and professionally
If this opportunity is right for you, then hit APPLY right now!

Keyskills :
Call CentreCollectionsContact CentreCustomer ServiceCollections AdvisorCall Handler

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