Technical Support Engineer

Job Description

Technical Support Engineer GENUINE CAREER PROGRESSION within 12 months, British Tech business within the Fire detection sector. If you want autonomy to shape our internal support department and be a key influencer in our future, then this could be the movefor you. You’ll be supporting our nationwide business clients, leading and growing the internal support team.BASIC SALARY: £35,000 - £40,000BENEFITS:· 25 Days Holiday, Public Holidays and your birthday off.· Annual Bonus based on company performance.· Pension 3% - 3% contribution.· Personal Development Budget.· Personal Training Budget.LOCATION: BirminghamCOMMUTABLE LOCATIONS: Birmingham, Coventry, Tamworth, Leicester, Redditch, Walsall, Wolverhampton, Dudley, Solihull, Marston Green, Coleshill, Halesowen, West Bromwich, Stourbridge, Smethwick, Kidderminster, Nuneaton, Worcester, Cannock.WHY APPLY· An opportunity to develop your technical support career with promotions within 12 months.· Gain exposure to new technologies, along with the training to support your career.· You’ll work with a small, agile team and have the chance to get involved in way more than just the support- including installs, technology, and business growth into Europe.JOB DESCRIPTION: Technical Support EngineerAs our Technical Support Engineer, you’ll be hands-on providing everything from telephone support on all things concerning wireless fire alarms. You’ll act as a key contact and escalation point for our clients- premium enterprise wireless customers, providingthe very highest levels of service and issue resolution.You’ll be responsible for responding to support requests, maintaining the ticket management, quality assurance and continuous improvement of products and projects.You’ll be responsible for all aspects of our network including:· Assisting the business customers service tickets.· Create and maintain product documents, troubleshooting, customer engagement processes. · Working with our group businesses and suppliers for wireless support.· Proposing and leading improvements to SLA with key customers.This is role will be based in our brand-new UK support facility, in Southern Birmingham with excellent transport links M6, M1.PERSON SPECIFICATION: Technical Support EngineerYou could be an experienced Technical Support Engineer / Senior Support Engineer with previous experience delivering technical support over the phone.You may have experience of installing or supporting:· Security Systems, Access Control, CCTV, Wired or Wireless.· Battery powered knowledge.· Experience with alarm systems, fire safety.You could have worked with or for Honeywell, FireAngel, Apollo Fire Detectors, Kidde, Trinity etc.It goes without saying, but you’ll need to be friendly but professional, willing to work as part of a small team, and flexible to the demands of a growing business.We are happy to fund and put you through various industry training to achieve and develop in your career.THE COMPANY:We are a British manufacturer and provider of life-saving fire protection equipment, specialising in wireless fire alarm technology. We are spearheading the increased deployment of wireless fire alarm technology by delivering viable, user-friendly wirelessoptions for every hard-wired application. We stand for innovation and the highest product quality. We are a market leader in the process industry.INTERESTED Please click apply. You will receive an acknowledgement of your application.Please Note: Wallace Hind Selection have been chosen as the recruitment partner of our client.REF: AC17467, Wallace Hind Selection