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Job Location | Birmingham |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
DWP. Digital with Purpose.Here at DWP Digital our purpose is unique. Were delivering a generational change to the way DWP works. Our agile teams are modernising products and services that every person will use at some point in their lives.Were driving a once-in-a-generation transformation of government services, using fresh ideas and leading-edge technologies to create innovative, scalable, and user-centric digital solutions.The scale of what we do is extraordinary, and our purpose is unique. Wed love you to join us. If you want to get involved, apply today.Delivery. Work. Projects.We are looking for a Senior Technical Lead in Contact Centre and associated channels to join our community of tech experts in DWP Digital.You are expected to know what a good Tech Lead does. You blend deep skill and understanding of the technical, with an ability to get the best out of expert developers, engineers, and other technologists in a contact centre environment.Youll work with and lead our technical teams, using your contact centre and telephony domain knowledge to develop product roadmaps and handle complex issues.Together youll develop applications that enable millions of DWP users to access essential support, payments and to get into work.Experience/skills:Youll need Domain/Software Expertise in a number of these following products: