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Technical Account Manager

The Source
Job LocationBirmingham
EducationNot Mentioned
Salary£40,000 - £65,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

If you have strong technical skills, exceptional communication skills and experience in implementing or supporting HR, Payroll, T&A or Workforce Management software solutions, take a look at this exciting and varied Technical Account Manager role for a global HCM solutions provider. Skills include SQL, XML, SaaS solutions and client relationship management.In this role you will work with large scale global companies who have implemented the HCM/WFM software to ensure they gain maximum benefit from the solutions. As part of the Customer Success team, maximise user adoption, systems utilisation, ROI, and benefits realisation for the client company and retention of clients for the software vendor.Work from home anywhere in the UK or Germany, and travel to UK and European sites as needed, up to 30%. Excellent salary, bonus and benefits and exceptional company culture and career development opportunities.You must have:

  • experience in HR or Payroll or WFM solutions, in implementation, support or other technical roles for a vendor or consultancy
  • passion for building exceptional client relationships, using strong communication skills
  • Good SQL skills, interface expertise, XML and ideally programming ability (to read code, you wont be programming)
  • analytical approach, logical ability for troublehooting, problem solving and devising workarounds
  • ability to analyse, consult on and document client requirements for new features and functionality
  • presentation and training skills
    • In this role you will:
  • manage 2 to 10 global clients, depending on size and complexity, and act as their trusted advisor and advocate in gaining maximum benefits from their HCM/WFM solutions
  • proactively contact the client to ensure satisfaction, awareness of new releases and updates and to pre empt any support or satisfaction issues
  • respond to changed or new client system requirements devising workarounds or demonstrating functionality to address client needs
  • participate in resolving technical issues whether system, database, functional or environment based, either directly or by co ordinating the relevant resources
  • Liaise with R&D, Product, Support, Sales, 3rd parties to collaborate on meeting client needs and maximising the customer experience
  • Ensure high customer satisfaction and levels of customer retention
    • Its an exciting role in successful fast moving global company offering exceptional career development to people wanting to continually learn and progress in their career with a leading edge software company. Please send a CV to find out more.We always handle your data carefully and respectfully and in line with Data Protection Legislation and never send your details to any third party, including prospective employers, without your express permission. By applying to this vacancy you are agreeing that we can process your details as described in our Data Protection Policy and Privacy Policy, which you can find on our website. Required skills
  • Payroll
  • SQL
  • XML
  • Workforce Management
  • HR Software

    • Keyskills :
    Payroll SQL XML Wkfce Management HR Software

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