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Service Manager (Information, Advice and Guidance)

Morgan Parkes Recruitment Limited
Job LocationBirmingham
EducationNot Mentioned
Salary£17.57 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Job Title: Service Manager (Information, Advice and Guidance)Salary: £17.57 per hour (£33,360 per annum)Duration: Temporary/interimLocation: Kitts Green B33 / HybridHours: Monday - Friday 36.5 hoursDescription:Proud to be supporting a local charity, we are recruiting for an Interim Service Manager with direct line management experience and Level 3-5 in Information, Advice & Guidance.The main purpose of this role is to lead and manage the Client’s Information, Advice and Guidance, peer support services and funded programmes. You will be adept at line managing, supervising and appraising team leaders, whilst building and sustaining positiverelationships with external stakeholders.Key Duties:

  • To provide effective leadership and management to the team by being actively involved in the delivery of all programmes and developing a broad and deep knowledge of service requirements and outcomes.
  • To support workforce planning, resourcing and monitoring of key service functions.
  • Ensure services are delivered to the highest possible standard and performance through good management and supervision.
  • Monitoring and reporting service and project budgets, in liaison with the Head of Finance and Head of Operations.
  • Ensure staff timesheets are completed and verify staff attendance as part of the process of payroll authorisation.
  • Provide support, advice and guidance to staff making day-to-day decisions.
  • Oversee staff training and development in line with organisational requirements including the effective implementation of learning.
  • Maintain close involvement in management, delivery and reporting of funded projects including regular assessment/monitoring visits and spot checks.
  • To contribute to the organisations strategic planning, policies and procedures, financial planning and performance management.
  • To report project progress against objectives; activity, budget and agreed outcomes.
  • To monitor staff input on a Client Record Management system and to ensure consistent and regular client data collection
  • To support the collection and analysis of key Performance Indicators
  • To oversee the recruitment and induction of all staff within the team.
Key Skills/Experience Required:
  • Experience in direct line management
  • Level 3-5 in Information, Advice & Guidance
  • Experience of ideally working within a healthcare, adult social care or health services department
  • Experience of managing the delivery of effective Information, Advice and Advocacy services
  • Experience of partnership/stakeholder relationship management
  • Demonstrable experience of planning capacity and scheduling work effectively to deliver operating plans
  • Experience of implementing procedures to ensure high quality services are delivered
  • Proven experience of managing complex projects and programmes including partnership working successfully delivering projects to time, budget and within agreed quality standards
  • Experience of working in an often demanding environment
For more information or to apply please send your CV or contact Lindsey Atkins.Morgan Parkes Recruitment Ltd operate in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We operate a strict equal opportunities policy.Personal data you supply will be used for contacting you via telephone or email about our service. Your data will be kept securely and retained in line with GDPR regulations. You have the right to withdraw your consent to the use of your personal data forthe specified purpose at any time.

Keyskills :
AdviceGuidanceManagementService DeliveryDirect Line ManagementLine ManagementManager

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