Service Engineer

Job Description

Service EngineerFull Time Permanent Role£33 - £36k depending on experienceCNC and or Laser experience not eassentialWorking with Laser Trumpf MachinesSalary per year£33k - £36 depending on experience + bonusWorking hours per week45Holidays25Based atField based with U.K. travel and some overseas travelTravel necessary (%)100% / average 3 - 4 nights a week away from homeValid UK driving licenseFullIntersectionOther service departments and in-housePhysical RequirementHeavy lifting & activeJob Description (summary)This is our third tier of the service department; your tasks will include complex repairs on the a range of Laser machines. Other tasks will eventually include the installation of complex A2 systems (automated systems).This role is managed by the Regional technical manager and with a team size of approximately twelve engineers. The role requires both teamwork and independent working with a high number of nights away from home.Responsibilities

• Performing of field missions at customers (repair, installation, maintenance,) with the required tools, technologies and documentation
• Informing dispatcher /planner in case of deviation of target time and inform when mission is finished.
• Spare part identification during missions
• Use of service information system (SIS mobile)
• Research for problem identification (SIP)
• Providing information for mission classification changes: billable, warranty, goodwill. Inform supervisors in case of damages to machine based on customers fault.
• Documentation of activities
• Regular participation in training courses
• Communication on work-progress and the error(s)
• Customer care
• In-house Service
• Fill out quality feedback forms for installations.
• Perform briefing after an installation and complex repairs.
• Send back spare parts and tools after mission.
• Make travel arrangements (flights, hotels, cars)
• Lead engineer for complex installations
• Reporting tasks to project manager during complex installations
• Concise service supplementary reports for SCC (Tier 4) engineers or Germany

Deliverables

• Service reports returned within two days.
• Subsistence and Overtime completed by the 5th of the following month.
• >50% workload on repair missions
• High level of first-time fix rate >60%
• Prepared to spend on average 3 - 4 nights a week away from home

Behaviour

• Focused attitude & enjoys resolving problems
• Self-motivated
• Analytical
• Does not jump to conclusions and seeks evidence
• Consciouss that their comments could have a bearing on the business
• Customer orientated whilst understanding the company needs
• Good time management
• Practical and theoretical
• Be always presentable and act in a polite
• Can take instructions.
• Happy to discuss issues openly with their line manager
• Non-reactive

Working Hours / Mobility

• No set working hours on the contract- 45 hours per week standard, aim to be at customers by 8-9 oclock.
• No Rota - Monday to Friday field-based work
• At least five weekends per year will be worked
• Paid door to door
• Tracked Company Van - Personal use is fine after HMRC are informed
• Full license with a maximum of six points
• No Drink driving history
• Company supplies all tools & Equipment
• Overtime - Monday to Friday flat rate - Saturdays is 1.5 and Sundays is 2.0

CNC Service Engineer / Maintenance Engineer / Automation Engineer / Electrical Engineering Service EngineerField service, Automation, maintenance with electrical / Mech background, Recently finished 3 year apprenticeship in industry, Service.INDCNC

Keyskills :
CNC Service Engineer / Maintenace Engineer / Service Engineer / Automation Engineer