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Service Desk Analyst

Searchability
Job LocationBirmingham
EducationNot Mentioned
Salary£26,000 - £30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

BRAND NEW SERVICE DESK ANALYST OPPORTUNITY WITH INDUSTRY LEADING LOGISTICS BRAND

  • Service Desk Analyst / Engineer - Birmingham - up to £30K
  • Leading logistics brand on a mission to develop their people and drive technical innovation
  • Contact Jack Ford on / / to find out more
WHO WE ARE:We are a leading logistics brand with over four decades of history behind us. Our vision is to be the go-to partner for the worlds most innovative brands, and to achieve this we invest into our people, and are continuously innovating our technology offeringfor our customers. We have over 200 people based out of our Birmingham HQ, and we are now recruiting for a Service Desk Analyst to join our team.WHAT YOU WILL BE DOINGThe Service Desk Analyst will join as a pivotal member of the IT support team, working in an ITIL based service desk environment. You will respond to support calls, and work to resolve / escalate faults for our remote and on-site users. Youll troubleshootissues through to resolution, install software, configure devices and monitor / maintain our systems. You will deliver exceptional customer service across all touchpoints of your role.WE NEED YOU TO HAVE:
  • ITIL v3-4 Foundation AND experience working in an ITIL environment
  • Windows 10, Windows Server 2008/2012,2016 and 2019 Remote Desktop / Terminal services environments
  • Microsoft Active Directory Administration, Microsoft Office 2016,2019 and Microsoft Office 365
  • Experience of HP MSA SAN and HP server and networking hardware
  • Exceptional customer service, professionalism and communication skills
  • Proven experience in managing workload, task prioritisation and working autonomously
  • An appetite to learn and a "can do" attitude
TO BE CONSIDERED:Please either apply by clicking online or emailing me directly . For further information please call me on / . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunctionwith this vacancy only.KEY SKILLS:ITIL, Windows, Microsoft Active Directory, Office 365, 1st Line Support, 2nd Line Support, Service DeskRequired skills
  • 1ITIL
  • 1Service Desk
  • 1Windows
  • 1Office 365
  • 11st Line Support
  • 12nd Line Support
  • 1Microsoft Active Directory

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