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Service Delivery Supervisor

Midland Heart
Job LocationBirmingham
EducationNot Mentioned
Salary£31,416 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

We have an exciting opportunity for a driven individual, with strong management skills to join our In-House Maintenance Team as a Service Delivery Supervisor.Service Delivery SupervisorLocation: Birmingham, Booth Street, B21 0NUSalary: £31,416 per annumHours: 35 hours per weekContract Type: Full Time, PermanentThe RoleThis is a fantastic opportunity for someone to further develop their skillset in a growing, fast-paced environment.As the Service Delivery Supervisor, you’ll manage the delivery of the In-House Maintenance repairs & voids operational support & administration function. Your job is to ensure that the service is delivered in a timely, cost effective, customer focused andsafe manner.Your day-to-day responsibilities will include but are not limited to:

  • Lead and motivate the Service Delivery team to provide an overall effective and efficient repairs & voids maintenance service.
  • Support in the collection of data to monitor the performance of Midland Heart Trade Operatives, contractors and the materials supply chain.
  • Monitor financial controls and help manage the relationships between Midland Heart and contractors and suppliers.
  • Monitor team KPIs and weekly statistics to help maintain a high level of service.
Our ideal candidate You’ll have excellent supervisory and technical ability, with good repairs and voids service knowledge, including experience overseeing the operational and financial processes involved. You’ll also have practical experienceapplying your knowledge of Measured Term Contracts and schedule of rates. Finally, you will have practical work experience in a similar role including the use of systems such as MS Excel, Total, Northgate, DRS etc.What’s on offer As well as a competitive salary and fantastic training opportunities, youll also have access to our award winning company benefits. This includes access to Medicash, access to our benefits portal offering you discount withmany big brands as well as up to 8% matched pension contributions.Who are Midland Heart We are a large and ambitious housing organisation providing people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but inreturn you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we are here to develop your potential.Closing date: 29/11/2023Please note, suitable applicants may be invited in for an interview shortly after applying. We reserve the right to stop recruitment activity should an appointment be made prior to the advert closing date.InterestedIf you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.No agencies please.

Keyskills :
Customer Service Maintenance Management Operations Supervisory Experience Team Leadership Financial Controls

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