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Senior Support Desk Engineer

NMS Recruit Limited
Job LocationBirmingham
EducationNot Mentioned
Salary40,000 - 50,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

NMS Recruit are actively seeking experienced Senior Support Desk Engineer to join a leading technology service provider offering computer services to a wide range of SME clients across the county. A new opportunity has arisen within the technical team fora Senior Support Engineer providing remote and telephone support to our varied customer base.This is a hybrid role mainly working from home. You will also serve as an escalation point and mentor for other engineers assisting with more complex support issues and major outages. We are the IT department for many customers or provide a point of escalationfor other IT Support departments so you will ideally have experience in a similar role.Role/Responsibilities

  • Take ownership of support calls as and when required
  • Act as an escalation point and technical lead for any major outages for both external customers and the internal network
  • Provide technical support and solutions to customers
  • Troubleshoot problems, carry out system tests and recommend solutions
  • Install, configure, and maintain hardware and software systems
  • Monitor system performance and provide proactive solutions
  • Ensure compliance with security policies and procedures
  • Remain up to date with the latest technologies and platforms
  • Develop and maintain documentation
  • Assist with cross training
  • Liaise with vendors to ensure timely resolution of problems
  • Working within agreed SLAs
  • Working alongside support department
Qualifications/Experience
  • Strong knowledge of Networking (TCP/IP, DNS, DHCP, VLANs, etc.)
  • Knowledge of WAN technologies (xDSL, FTTC, FTTP, 4 & 5G / Leased Lines / Routers etc.) installation and troubleshooting
  • Expertise in VMware/ Hyper-V
  • Experience of dealing with major outages including ransomware/crypto locker attacks
  • Experience of working on different customer environments (On premise & Cloud).
  • Excellent and demonstrable documentation ability, for both technical documents and customer communication
  • Expertise in Firewalls, Routers and Switches
  • Expert knowledge of Active Directory, Azure AD, MFA, Conditional Access, Endpoint Manager
  • Flexible working hours - OOH when required for major outage
Preferable Skills:
  • In-depth knowledge of Windows Server (2008, 2012, 2016, 2019)
  • Expertise in Windows Desktop Operating Systems (7, 8, 10,11)
  • Proficient in Microsoft Exchange Server 2007 to 2019, Office 365, and Exchange Hybrid deployment.
Strong knowledge and administration of:
  • Microsoft 365, SharePoint, Microsoft Teams / Teams Voice, OneDrive, Autopilot
  • Experience building servers and AD from scratch
  • Knowledge of SAN and shared storage, technologies such as NFS and iSCSI, snapshotting, replication, and cloning.
Benefits
  • £40,000 - £50,000 DOE
  • 31 days holiday inclusive of bank holidays.
  • Pension
  • Hybrid
  • Various additional internal schemes
To be considered for this fantastic opportunity please email and up to date CV.Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS will be acting within your interest and will contact you in relation to the role, either by email,phone or text message. For more information see our Privacy Policy h t t p : / / w w w . n m s r e c r u i t . c o m / p r i v a c y - p o l i c i e s on our website. It is important you are aware of your individual rights and the provisions the company hasput in place to protect your data. If you would like further information on the policy or the GDPR please contact us on a d m i n @ n m s r e c r u i t . c o m

Keyskills :
NetworkingRoutersService DeskSwitchesWANVMWareIT Support Engineer

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