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| Job Location | Birmingham |
| Education | Not Mentioned |
| Salary | 40,000 - 50,000 per annum, OTE |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
A new opportunity has arisen within our technical team for a Senior Support Engineer providing remote and telephone support to our varied customer base. This is a hybrid role mainly working from home. You will also serve as an escalation point and mentor for other engineers assisting with more complex support issues and major outages. We are the IT department for many customers or provide a point of escalationfor other IT Support departments so you will ideally have experience in a similar role.Key Responsibilities:* Take ownership of support calls as and when required* Act as an escalation point and technical lead for any major outages for both external customers and internal network* Provide technical support and solutions to our customers* Troubleshoot problems, carry out system tests and recommend solutions* Install, configure, and maintain hardware and software systems* Monitor system performance and provide proactive solutions* Ensure compliance with security policies and procedures* Remain up to date with the latest technologies and platforms* Develop and maintain documentation* Assist with cross training* Liaise with vendors to ensure timely resolution of problems* Working within agreed SLAs* Working alongside support departmentTechnical Skills:Required Skills* Strong knowledge of Networking (TCP/IP, DNS, DHCP, VLANs, etc.)* Knowledge of WAN technologies (xDSL, FTTC, FTTP, 4 & 5G / Leased Lines / Routers etc.) installation and troubleshooting* Expertise in VMware/ Hyper-V* Experience of dealing with major outages including ransomware/crypto locker attacks* Experience of working on different customer environments (On premise & Cloud).* Excellent and demonstrable documentation ability, for both technical documents and customer communication* Expertise in Firewalls, Routers and Switches* Expert knowledge of Active Directory, Azure AD, MFA, Conditional Access, Endpoint ManagerModis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talentin the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.