Senior Support AssistantRefugee Support

Job Description

Location: The successful candidate will initially work from home due to COVID 19 restriction and will thereafter be based from our Birmingham office. There may also be the occasional need to work from other locations across the West Midlands to provide support with practical face-to-face administrative tasksHours per week: 35 hours per weekContract type: Fixed term until end of March 2022Salary: £17,703 per annumCan you use your admin skills to help us offer a high-quality service delivery to refugees and people seeking asylum across the West Midlands An exciting opportunity has arisen for a Senior Support Assistant to join the dynamic Refugee Support team at our Birmingham office. As a Senior Support Assistant, you will be responsible for providing an administrative support function to the West Midlands Refugee Support team, who support refugees, asylum seekers, and vulnerable migrants in the West Midlands. What youll be doing will be dependent on the needs of the clients were supporting, so each day will be a little different. Key duties will include supporting our caseworkers, service managers and project coordinators with admin related tasks, such as managing records and data management, helping with purchasing and reporting, supporting the volunteers who work with us, and making sure the tools we use are up to date and fit for purpose. Youll also be one of the first points of contact for clients getting in touch with us for help and will signpost and refer these service users as appropriate.Reporting to the Service Manager, this is a key role that will allow our staff to deliver casework and projects safely and smoothly, and focus on responding to people in crisis. Behind every great cause theres a great team making everything possibleThe West Midlands Refugee Support service provides practical and emotional support to vulnerable refugees and asylum seekers in the region, most of whom are experiencing destitution. The team works together to deliver advice, advocacy, orientation and casework to vulnerable clients on issues including asylum support, access to immigration legal advice, health and wellbeing services, this is in addition to providing short term emergency provisions.Youll work closely alongside our team of casework coordinators and our fantastic Refugee Services volunteers to enable us to provide the best possible service.The role might be for you if ...You care about our cause - you have an understanding and empathy with the needs of refugees and asylum-seekers.Youre comfortable managing and prioritising a busy and varied workload, and have experience providing administrative support tooYoure a team player; youre able to work as part of a team within what can sometimes be a high-pressure environment.Youre diligent in record keeping and ensure a high level of accuracy and attention to detail when working with data.Youre a great communicator, and can communicate effectively with people whose first language isnt English, using interpreters where necessary. You will also be IT literate and confident using Microsoft Office packages.Closing date for applications is 23:59 on Monday 28th December 2020 with interviews to follow early 2021 (7th or 8th January)We offer a wide range of staff benefits, these include:

36 days holiday (including Bank Holidays) - pro rata for part time staff

Option to buy an extra 5 days annual leave

Up to 6% contributory pension

Flexible working policy

A little bit more about usThe British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - were there when you need us.Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started.At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of; age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Diversity is something we celebrate and we want you to be able to bring your authentic-self to the Red Cross. We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness.We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively.If you are appointed to a role within BRC you will be subject to the organisations Code of Conduct, a copy of which you can find on our website.The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).Follow us on Twitter @RedCrossJobsUK and on Linkedin - British Red Cross, to hear about our latest job vacancies.Connecting human kindness with human crisis