Senior Infrastructure Engineer

Job Description

Role Introduction The Senior Infrastructure Engineer will work as part of an operational squad to support our customers, ensuring all systems and related applications and infrastructure are managed and maintained to industry best practice and agreed standards.Key to success will be a close-knit tribal culture of customer centric service. The Senior Infrastructure Engineer plays a key part in the overall technical governance and leadership, technical excellence, and continual service improvement.You will be a technology specialist, capable of delivering expert skills and knowledge in a range of traditional hosted infrastructure (i.e. backup, monitoring, storage etc.) along with a keen all-round interest in current cloud and on-premise ecosystems and relevant related technologies. You will use these skills to contribute to standardisation, optimisation, and innovation, working with others to help define and deliver standardisation within the business.Communication and collaboration is paramount in this role, you will work closely with a variety of internal and external business stakeholders and will be continually engaged and collaborating with our clients. What You Will Do

• Implement solutions that drive automation to help reduce time spent by support teams and in turn, free time to innovate and drive service improvement.
• Where required,provide technical support, andtake ownership of technical investigations into complex problems, continuing to work on them until a resolution or workaround can be implemented.
• Attend relevant customer specific meetings as and where required. Examples may include presenting changes to the change advisory board, providing technical feedback as part of a formal problem review and progress updates during project review meetings.
• As an effective and highly capable team member, you will self-manage your workload and proactively pickup requests and other work through the ITSM tool. You will also need to be able to mentor and develop other engineers in the widertechnicalsupport teams.
• Author new technical documentation for example for new solutions or changes in configuration required to adhere to updated security standards that is structured and relevant to the audience.
• Ensure compliance to relevant standards (i.e.ISO 27001, 9001) and security (i.e.CIS, STIG) to help ensure we control, report and adequately measure and handle risks the business faces.

What You Will Have

• Experienced senior technical resource, highly motivated and capable of understanding and resolving complex technical problems.
• Capabilitytoproblem solve;undertaking or designing tests to eliminate possible issues and working quickly and efficiently towards a solution.
• Excellent communication verbal and written, being able to operate at all levels and articulate messages to a variety of different audiences. Understand people and cultural differences to build good relationships with colleagues.
• Capability to author and update infrastructure, support and procedural documentation.
• Keen willingness tomentor others in the team and wider departmenton technologies within your field of expertise.
• Ability topresent concepts in an authoritative and clear manner through white boarding, presentations and proposals.
• Understandingof Incident, Problem and Change Managementwithin theITILframework.
• Technical experience in one or more of the following:
  • DisasterRecovery, Backup and Replication
  • Microsoft applicationsand services
  • Enterprise storage (IBM, NetApp, Dell, HPE etc.)
  • Enterprise monitoring and automation tools
  • Virtualisation (VMware and/or Hyper-V)
  • Scripting and reporting tools (PowerShell, Puppet, PowerBI, Excel etc.)

What We Do For You Wellbeing focussedOur people are our greatest assets, and ensuring everyone feels their best self to come to work is integral

• Generous Annual Leave25 days of annual leave, plus public holidays and the ability to buy additional days
• Summer Fridays Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week)
• Employee Assistance Programme Free advice, support, and confidential counselling available 24/7 through Care First

Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important

• Pension Scheme Our plan with Scottish Widows offers 5% matched contribution by the company
• Income protection insurance Providing you with support and assistance when you need it most
• Life insurance- 4x times salary to help give you and your loved ones peace of mind

Personal Growth - Regardless of where you are at in your career, were committed to enabling your growth personally and professionally

• Development Programmes From Future Managers to Leadership Training, our development programmes help you get where you need to go
• 65% Internal Mobility Committed to the development & growth of our people with 65% of our experienced roles filled by our own people
• Profit Share Our Group-wide bonus scheme enables you to reap the rewards of your success

Recognition Highlighting and rewarding the great work our people do

Top Achievers Club Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employeesread about what its like!

Tiered Recognition BonusThere are many ways you can make an impact in the business, which are rewarded with one-off financial rewards like Spot Bonuses, Values Awards, Hero AwardsClear ReviewOur own technology platformthat allows you to get real-time feedback, conversations and goal