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| Job Location | Birmingham |
| Education | Not Mentioned |
| Salary | £25,805 - £30,358 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Location: BirminghamSalary: £25,805 - £30,358 paHours: Full timeContract: PermanentThis is an exciting opportunity for a passionate and experienced customer service professional to join one of our customer services teams.The General Dental Council (GDC) is the UK-wide statutory regulator of dental practitioners. 95% of the GDC’s income stems from registration fees. The Senior Renewal & Income Officer plays a key role within the Renewal Team, which is responsible for theannual retention of 115,000 dental professionals to the registers.You will be responsible for ensuring our customers are able to pay their annual renewal fees, maintaining our online registers, and working with our third party supplier to get high quality letters and emails to customers on time.About you: You will be a team player with the ability to engage confidently and effectively with customers, demonstrating empathy, tact and discretion whilst discussing sensitive issues or complaints with customers and colleagues.You will have a keen eye for detail, and be able to follow processes, analyse databases and excel spreadsheets, and have good problem-solving skills.If you have a keen eye for detail, enjoy working through projects and have a natural ability to explain complex information easily, we would love to hear from you.About us: The General Dental Council (GDC) is the UK-wide statutory regulator of around 110,000 members of the dental team. Our primary purpose is to protect patient safety and maintain public confidence in dental services. To achieve this, we register qualified dentalprofessionals, set standards for the dental team, investigate complaints about dental professionals fitness to practise, and work to ensure the quality of dental education.Our work matters and so do our people. We are committed to providing a working environment that embraces and values diversity and inclusion by recruiting and strengthening our teams with team members from different backgrounds, life experiences and viewpoints.Equality and diversity are not just words, they are what makes our teams strong and able to deliver. We want to be champions of diversity and to have a sense of belonging in the workplace, where everybody has the chance to contribute and to share what is importantto them.Benefits:The GDC provides a great work/life balance with a 35 hours per week contract and access to a wide range of benefits and health and well-being support.To reward you for your hard work and commitment, we offer an attractive benefits package that includes a generous pension scheme and 25 days’ annual leave (pro rata) plus bank holidays.How to apply: For further details and to apply please click the apply button.The closing date for applications is: 21 May 2023.The GDC is committed to equality and diversity. We encourage and support the recruitment, retention and career development of people from as wide a range as possible of ethnic, cultural and social backgrounds.