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| Job Location | Birmingham |
| Education | Not Mentioned |
| Salary | 25,000 - 28,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Do you have great communication and interpersonal skillsAre you knowledgeable in mobile technologyDo you have outstanding analytical skillsIf this sounds like you, we have an exciting opportunity, where you can take the next step in your career and work with some leading brands.A little bit about usWere a retail marketing agency specialising in driving growth in an ever-connected world. We combine the power of people, technology, and consumer insight to deliver moments that matter. You will be the connection between brands and their audience, so everyday will be exciting, challenging and incredibly rewarding!Our people are at the heart of everything we do, so what can we offer you * Our amazing rewards platform Perkbox* Free weekly coffee, sausage roll or vegan sausage roll * Discounts on experiences, days out and holidays * Eye care vouchers* Discounted phone contracts * Cycle to work scheme* Employee assistance programme * Tailored development plans and regular reviewsWed love to meet someone with...* Proven track record in team management* Understanding of technology, retail industry and the support industry* Experience within mobile environments* Understanding of technology, retail industry and the support industry* Worked within a multi-cultural environment* Energetic and enthusiastic about technology* Valid Drivers LicenceWhat does a typical day in this role look like* Support the gathering, analysis and sharing of quality insight on products to the relevant stakeholders in HQ, GBM, ECSO and local teams, through feedback from the Field Network* Support the quick feedback and actioning of information in relation to Customer Insight verbatim, PL cases, Escalations etc.* Drive the usage of Samsung tools, Galaxy Diagnostic usage (IQC and OQC), On Front Stock (OFS)* Overseeing the management of the pending Work In Progress (WIP) through the network support function and field team* MX field, that can offer a flexible, consistent and great customer service offering, delivering repairs first time and on time, whilst following brand guidelines at all times.* Communicating changes and expectations out to the network of partners, which are consistent and acknowledged inclusive of contract management* Ensure that audits are carried out in line with HQ/ECSO expectations, with corrective actions completed as per guidelines.* Other day to day activities that need to be supported in relation to MX Service Delivery activityThis role requires travel a valid UK drivers licence due to travel requirements of the role.This role will see you working for Blue Square whilst supporting Samsung.