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Salesforce Administrator

Adecco
Job LocationBirmingham
EducationNot Mentioned
Salary£20,000 - £23,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Role: Salesforce Administrator Salary: £20-£23K - Home Based Contract - ASAP - 30th April 2021As a member of the Helpdesk Contact Centre team you will be expected to deliver an effective and efficient interface for our Client as a Salesforce Specialist. You will be expected to provide informative and responsive support to Tier 1 Helpdesk Agents in relation to a range of admin enquiries related to Health and Safety, Human Resources, Payroll, Recruitment and Pre-Employment Screening.Salesforce Specialists will be expected to advocate best practise, be responsible for delivering administrative tasks in Salesforce, e.g. configuring employee profiles, whilst managing cases in the Technical queue, test implemented software development relating to project milestones and troubleshoot any system related technical issues.In supplement, Salesforce Specialists will also so act as an escalation point for Tier 2 Helpdesk enquiries whilst working as part of a larger network of teams and departments who respond to both candidate and worker enquiries received via telephone and email communication channels.Required Skills

  • Previous experience with Salesforce with ADM201 is highly desirable
  • Experience of working in a Customer Service background with proven experience of Interacting with customers over the phone and via email,
  • GCSE grade C/4 or above in Mathematics and English or equivalent,
  • Recent experience of using current IT and communications technologies,
  • Recent IT helpdesk experience,
  • Clear and effective verbal and written communication skills,
  • Ability to communicate and instruct a diverse range of people,
  • Supervisory experience,
  • Effective time management and organisational skills,
  • Experience of working in a fast-paced, multiskilled and multi-function environment,
  • Accurate data entry and attention to detail skills,
  • Excellent telephone skills,
  • A positive and tenacious can-do attitude,
    • Work Environment:Due to the Covid-19 Pandemic the current working environment across the UK has changed immeasurably, therefore Helpdesk Agents will be requested to work in either a full or partial virtual work environment which will involve home working. As a homeworker you will be expected to accommodate and adhere to the following measures:-Salesforce Specialist will be expected to set up a private and secure work environment free from any distraction,-Ensure confidential information is not discussed in the presence of others,-Ensure all notes are made electronically on the equipment provided and deleted according to GDPR legislation (notes must only be held for the time and purpose they are needed),-Comply with all aspects of the working from home standard operating procedure,-Confirm you have unlimited access to internet (will not run out of data allowance) andPrincipal Duties and Responsibilities:The role will include:1. To act as an ambassador when delivering services for our client,2. To be the first point of contact for Tier 2 Salesforce related enquiries,3. To effectively record all candidate or worker interactions on internal systems,4. Performing remote troubleshooting through diagnostics techniques and pertinent questions,5. Determine the best solution based on the issue and details provided by the customer,6. Effectively manage Tier 2 cases in the technical queue,7. Be responsible for delivering administrative tasks in Salesforce,8. Trouble shoot system related issues and escalate where necessary,9. Test implemented software development relating to project milestones,10. Generate system related reports,11. Effectively manage any new starters within Salesforce,12. To efficiently and effectively use Helpdesk Contact Centre technologies, such as Salesforce/Connect, Onfido, 8x8 and Selfhelp to record and maintain electronic records of candidate or worker details, requests for service and appropriate actions taken,13. On occasion, specialists will be required to demonstrate a flexible approach to their role as they may be asked to emulate the role of a Tier 1 Helpdesk Agent during busy operational periods and14. To monitor and assess personal performance against targets, seeking support as necessary in order to deliver Helpdesk key performance indicators (KPIs).What to expect next ; Please apply and submit your CV to and our team will contact suitable candidates - we expect a high volume of applications but aim to get back to each suitable candidate within 48 hours all successful applicants will be subject relevant to security checks. Internal recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Intrernal recruitment UK is an Equal Opportunities Employer.

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