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Sales Support & Operations Coordinator

Page Personnel Secretarial & Business Support
Job LocationBirmingham
EducationNot Mentioned
Salary£22,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Sales Support and Operations Co-ordinator position available working for a large successful organisation in BirminghamClient DetailsMy client is a leading supplier to the architectural industry, they are based in Birmingham and they have an urgent vacancy for a Sales Support & Operations Co-ordinatorDescriptionOverview and Objectives of the Position:Processing sales and purchase orders and returns efficiently, working to tight deadlines, adapting to the various demands of the role. Liaising with suppliers and hauliers daily to ensure the most cost-effective method of supply is achieved. Providing clear and concise communication to our customers from order receipt to supply, regularly updating them on their orders progress. In addition, working with the Area Sales Managers to develop Sales and providing administrative support in this area.Key Relationships

  • Customers
  • Architects
  • Area Sales Managers
  • Internal Departments - (Such as but not limited to) Sales Team, Operations dept, Samples, Warehouse
  • Management & Senior Management Team
    • ProfileKey accountabilities
  • Liaise with customers and suppliers by telephone, fax and e-mail
  • Produce and send pricing schedules to customers as required
  • Process architect / contractor sample requests, including web requests as required by your designated Area Sales Manager
  • Provide product specific data sheets as requested
  • Provide Cleaning and Maintenance Schedules as required
  • Along with designated Area Sales Manager ensure accurate use of CRM diary, ensuring all client appointments are logged & follow up calls/emails
  • Use of CRM to track enquiries through to order completion
  • Ensure accurate placement of orders with manufacturers and suppliers
  • Arrange cost effective international transportation of orders to the UK
  • Organise Express and container deliveries direct to site
  • Organise UK transportation to site where necessary
  • Acknowledge ongoing status of order to the customer
  • Prepare Sales Order documentation for despatch
  • Collating new product code detail for Stock loaders to be added to SAP by Stock Control
  • Update and maintain accurate communication and forecasts on SAP system for Area Sales Managers
  • Continuously monitor all stocks allocated to Live Sales Orders for pro-forma and account customers
  • Liaise with Credit Control regarding new accounts, account limits, on hold orders for dispatch within Sage
  • Process Sales Returns in agreement with the Managing Director and ensuring stock is moved into miscellaneous bins when codes are created
  • Offer customers add-on products to increase sales
  • Carry out further tasks as may from time to time be delegated to you by your Team Leader & Manager
  • Diary management, e-mail correspondence, dealing with queries and responding to issues, ordering samples, sending prices and following up leads.
    • Job OfferBasic Salary = £22,000Salaries reviewed every AprilMerit bonus = paid every March based on performance of individual and company can pay up to additional £3,000Pension scheme = employee contribution of 5% and employer contribution of 3%Annual leave = 21 days, rising to 22 days after 12 months service, up to max of 25 days after 10 years service (plus birthday leave and statutory bank holidays)Death in Service benefit (4 x annual salary)Car Parking on siteEmployee Assistance Program (24 hr counselling helpline)Events (social event every quarter such as bowling, darts, karaoke etc)To apply for this position please submit your current CV Required skills
  • Sales Administration
  • customer services
  • administration
  • orders

    • Keyskills :
    Sales Administration customer services administration ders

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