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Resident Services Associate

The People Pod
Job LocationBirmingham
EducationNot Mentioned
Salary£24,000 - £26,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Are you an experienced Supervisor or Assistant Manager looking to transition into an exciting new career Consider joining our clients team as a Resident Services Associate!This will suit somebody whos come from a property background or even Retail / Hospitality / Leisure management or supervisor roles. Ultimately, your passion for excellent customer service is what matters most. With support from our clients experiencedleadership, youll help ensure the residents enjoy exceptional living experiences by driving the day-to-day operations within the building.The main responsibilities:

  • Provide exceptional customer service through meet & greet, reception, parcel handling, inspections, and letting viewings.
  • Ensure smooth resident move-in and move-out processes, conducting property checks to maintain quality standards.
  • Coordinate effectively between customer services team and other departments to ensure efficient front-line service delivery.
  • Handle day-to-day resident enquiries and complaints, escalating issues as necessary for resolution.
  • Ensure delivery of high-quality services including amenity space management, tenancy management, and income management.
  • Manage resident bookings for amenity spaces, coordinate cleaning and maintenance operations, and liaise with contractors.
  • Identify opportunities to enhance service delivery and optimize customer experience through regular engagement and event hosting.
  • Perform ad-hoc tasks as requested, respond to emergency calls outside of regular hours, and represent the company when necessary, maintaining a customer-focused approach at all times.
The experience/knowledge youll already have:
  • Residential property experience is Desirable
  • Retail/Hospitality/Leisure experience in a Supervisor / Assistant manager role
  • Strong written and verbal English
  • A good communicator with strong interpersonal skills, including the ability to listen
  • Passionate about customer service
  • Ability to build relationships and work collectively with colleagues
Shift patterns include 8-5pm / 9-6pm / 11-8pm and one in three SaturdaysYou will receive a basic salary of up to £26,000Enjoyable working cultureProven career progression opportunitiesFantastic Benefits PackageA chance to join a mega high growth company and industry!Required skills
  • 1retail
  • 1manager
  • 1assistant manager
  • 1rent
  • 1general manager
  • 1landlord
  • 1resident services
  • 1residents

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