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Regional Delivery Manager

Sovereign & Bale
Job LocationBirmingham
EducationNot Mentioned
Salary£40,000 - £50,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Role: Regional Delivery ManagerLocation: Homebased covering Central England and Home CountiesSalary: £40,000 - £50,000Contract: PermanentThe Role:Regional Delivery Manager is responsible for the management and delivery of a DWP funded programme Work and Health Programme - Job Entry: Targeted Support (WHP/JETS) within a defined geographical area. You will be responsible for managing and supporting the Operational Team Leaders.This role is perfect for individual with a background in management, budgeting and analysis. Working with key stakeholders, the successful individual would have a proven track record of achieving objectives through strong relationship management. A solution focussed approach, which enables risks and issues to be minimised is ideal, as is the ability to make decisions based on analytical assumptions.This is a complex and challenging operations role, which requires strong management and contract delivery skills. The post holder has responsibility for the efficient, effective and evidence based delivery of excellent performance in all services measured against contractual requirements.Main Duties and ResponsibilitiesManaging Performance

  • To ensure that all services meet and/or exceed performance and contractual targets.
  • To ensure that the services meet and/or exceed the required standards and that all compliance audits and reviews are followed by a clear action plan for improvement as appropriate.
  • To receive and disseminate regular reports/MI to the team. Using the identified trends that impact delivery of contract to develop and implement remedial action.
  • To effectively control and manage all financial aspects of performance within your region, ensuring that all transactions are validated and regularly monitored.
  • To facilitate the involvement of stakeholders in the design, delivery and evaluation of our services where appropriate.
  • To manage team understanding of the systems that enable a clear focus on performance, quality, finances, compliance and equalities.
    • Managing and Developing People
  • To be responsible for the development of all front line staff in your region, ensuring that excellence is understood and delivered to our participants across all aspects of service delivery.
  • To effectively communicate and motivate team(s) to ensure employees achieve and realise their true potential, ensuring that succession and continuity planning is in place for all roles and levels.
  • To set personal development and performance targets for direct reports, monitor these are met, and ensure appropriate corrective action is taken if targets are not being achieved.
  • To ensure that the business strategy is communicated to the local team so that staff understands and supports the operational requirements.
  • To support the processes that ensure that the area’s staff profile is representative of the communities in which we operate.
    • Supporting the Supply Chain
  • To support the supply chain in a designated area, working with others to ensure performance is managed, whilst delivering a quality customer experience.
  • To work with other staff members to maximise high level supply chain performance that complies with contractual requirements.
    • Experience:
  • Experience in successfully managing target driven regional services within a high performance culture.
  • Demonstrable experience of customer service management internally or through a supply chain.
  • Proven experience in managing, coaching and supporting staff teams.
  • Experience in establishing and maintaining productive relationships with partners and stakeholders at a regional level.
  • An ability to drive and influence excellent performance through the supply chain.
  • Ability to manage budgets and achievement or exceeding financial targets.
  • An operational understanding of excellent customer service in meeting participant needs; how to enhance their motivation, improve their circumstances and increase their capability, within the context of their local community and labour market.
  • Able to demonstrate the highest possible levels of personal integrity, probity and credibility with all audiences.
  • Able to demonstrate success in managing change.
  • Excellent interpersonal, communication and presentation skills.
    • Required skills
  • Business Strategy
  • Customer Service Management
  • Delegation
  • Performance Management
  • People Development

    • Keyskills :
    Business Strategy Customer Service Management Delegation Perfmance Management People Development

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