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Product Support Specialist

North Oak Recruitment Ltd
Job LocationBirmingham
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

Product Support SpecialistRemote (main office in Birmingham, requiring attendance approx. once per month) Our Ref AL1191Salary from £26,000 per annum dep on experience + benefitsMy client is a leading supplier of specialist pension administration technology and they now have an exciting opportunity within their Product Support Team. You will be joining a positive, hardworking but fun team, and we are looking for another like-mindedrecruit to help strengthen the department. This role is key to the ongoing support of their clients and also in ensuring that their system functionality is fit for purpose, enabling their clients to meet their administrative and regulatory responsibilities.The main elements of this role are:

  • Providing excellent customer service to external clients, delivering support and guidance on system functionality
  • Acting as the Account Manager for a designated group of clients, having a helicopter view of all queries raised and working with the Relationship manager to maintain strong working relationships
  • Performing manual testing on changes made to system functionality to ensure these are fit for purpose prior to being released to clients
  • Creating and updating documents to provide clients with guidance and information on the system functionality available
  • Providing training to clients, both remotely or face to face either at our offices or in the clients office
  • Be Subject Matter Experts on the system functionality that clients need, ensuring it is fit for purpose by using your previous experience and gathering client feedback.
Person Profile:
  • Strong organisational and time management skills are essential.
  • You should be a confident communicator able to deal with individuals from different areas of the business as well as external clients.
  • We are looking for someone with a positive attitude and a strong work ethic, with a keen eye for detail.
  • A background in SIPP and SSAS Pension Administration is useful, although candidates with relevant financial services experience will be considered.
Skills Required:
  • Customer service experience
  • Attention to detail
  • Positive can do attitude
  • Work under pressure
  • Able to work independently
  • Team player
  • Organisational skills
  • Problem solving skills
  • Management skills
  • Ability to maintain records
  • Communication at all levels
  • Microsoft Office
If this role is of interest, please apply with an up to date CV. We aim to respond to all applications within 10 days. By submitting your CV you consent to it being retained for use in connection with this and future relevant and/or similar vacancies, youcan of course, opt out of this at any time by emailing us. Full Privacy Notice can be found on our website.

Keyskills :
Customer ServiceHelp Desk SupportPension Systemspensionsfinancial services

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