Operation Services Specialist - SharePoint Online/ OneDrive-Online

Job Description

Job Title: Operation Services Specialist - SharePoint Online/ OneDrive-Online Location: Birmingham Corporate Title: Assistant Vice President The Email, Productivity and Collaboration (EPC) Service Operations team are responsible for the day to day support of the end users platform for the Banks global EPC environment. In this role youll be working closely with the other platform towers, such asmobility, desktop, voice systems, email, collaboration, unified communications and audio visual. As the Operation Service Specialist youll manage the daily operation and maintenance of the EPC Infrastructure. Analysing issues, request fulfilment, incident management, resolution of issues and conflicts, proactive improvements and automation within theenvironment and running reports and attending meetings. What well offer youA healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. Thats why we are committed to providing an environment with your development and wellbeingat its centre. You can expect:

• Competitive salary and non-contributory pension
• 30 days holiday plus bank holidays, with the option to purchase additional days
• Life Assurance and Private Healthcare for you and your family
• A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
• The opportunity to support a wide ranging CSR programme + 2 days volunteering leave per year

Your key responsibilities

• The management and support of the Productivity and Collaboration environment, consisting of SharePoint, OneDrive-Online DocuSign and Virtual Data Room both vendor managed and internal on-premises
• Performing monitoring, escalation, incident handling, change processing, firewall checks, standard reporting, monthly consumption analysis and reporting, developing and maintaining Knowledge Articles
• Understand thoroughly the end to end application support process and escalation procedures and become fully conversant with all support tools that will be used to provide effective support in the relevant area
• Proactively engage Major Incident Management and maintain effective communications with stakeholders during downtime events. Assist with resolution efforts and perform root cause analysis as needed on major incidents
• Act as co-ordination point for projects taking ownership were necessary to ensure successful transition into production

Your skills and experience

• Extensive technical SharePoint Online and One Drive Online experience within a large, complex corporate environment
• Proficiency in all Microsoft Office applications including MSOffice for O365 and Mobility solutions
• Knowledge of Application and Web server, Database and SQL basics alongside a familiarity with Software Development Lifecycle tools and Agile processes
• Hands on experience of windows server patching and proven experience with application troubleshooting and Transmission Control Protocol/ Internet Protocol networking/ PowerShell
• Working knowledge of Information Technology applications, network infrastructure technology and the application of security components and corresponding interfaces

How well support you

• Training and development to help you excel in your career
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do. Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teamsto drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer. We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and arecommitted to providing a working environment free from harassment, discrimination and retaliation. Click here to find out more about our diversity and inclusion policy and initiatives.