Lead Engineer

Essential Criteria:

Substantive experience in a technical support role, supporting PC hardware and software and PC networks
Experience of hardware configuration and LAN connectivity
Experience/knowledge of PC and LAN hardware devices
Experience/knowledge Networking protocols, particularly TCP/IP
Experience/knowledge of Ethernet
Experience/knowledge Microsoft operating systems and network software
Experience/knowledge Microsoft application software
Experience and understanding of evaluating and measuring the performance of IT systems
Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences
Evidence of excellent customer service skills and a commitment to improving services and performance for end users.
Skills for communication on complex matters and difficult situations, requiring persuasion and influence
Skills for nurturing key relationships and maintaining personal networks
Ability to analyse and interpret information, pre-empt and evaluate issues, and recommend and appropriate course of action to address the issues
Problem solving skills and ability to respond to sudden unexpected demands
Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support
Intermediate keyboard skills
Ability to work on own initiative and organise own workload without supervision working to tight and often changing timescales

Desirable Criteria:

Formal technical qualification, eg MCSE or equivalent
Knowledge of project management
Working knowledge of Microsoft Project ECDL
Previous experience in similar role in public sector
A good understanding of the health and social care environment and roles and responsibilities within it

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