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IT Support Engineer - Onsite

YourRecruit Group
Job LocationBirmingham
EducationNot Mentioned
Salary25,000 - 30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

IT Support Engineer, OnsiteUp to £30,000 DOEBirminghamAs a result of rapid growth plans a fantastic opportunity has arisen for an Onsite Support Engineer to join our team of dedicated technical expertsWould you like to work for an award-winning group of technology companies who have a strong foothold in the educational space With over 150 professionals and a turnover of £90m, they partner with the worlds leading technology manufacturers and have theaccreditations, certifications, and awards to demonstrate our expertise and ability!You will be entitled to 21 days holiday - increasing with service and half days holiday on your birthday, group pension, health cash plan, life insurance, monthly gym membership contribution, free will writing service, free breakfast, study and trainingsupport and onsite parking.About the role:This is the ideal role if you are looking to join a successful and growing organisation, that can offer you long term career development within a well-established and growing technical team of Tier 1, Tier 2 and Tier 3 Engineers.This is a full time, permanent role, offering an immediate start for a dedicated Onsite Support Technician who enjoys working within a busy and fast paced technical environment.This role has been created to support the rapid expansion of the company and would suit a highly competent individual with strong and effective communication skillsYou will be responsible for:

  • Responding to and resolving technical queries from end users and VIPs
  • MDM Administration
  • Apple Mac application packaging
  • Desktop troubleshooting
  • Ensuring Customer Documentation is kept up to date
  • Working with the team to identify and implement changes to the Customer Environments to address common issues
  • Assisting with project delivery and roll out of equipment
  • Providing the highest level of Customer Service
Key Skills:
  • Experience in supporting Apple MacOS
  • Experience in supporting Windows Desktop
  • Strong people skills
  • Strong grasp of networking fundamentals TCP/IP DNS DHCP
  • Able to be self-sufficient and driven
  • Willing to learn new skills
  • Experience of troubleshooting issues with AV equipment
  • Experience of troubleshooting issues with printers and network shares
  • Ability to provide VIP support both remote and face to face
  • Detail oriented and organised
  • Have an ability to work independently, autonomously and take initiative
  • Can multi-task and proactively manage various issues and conflicting priorities
  • Have strong and effective written and verbal communication skills
In addition, the ideal candidate would also have experience in the following areas, however this is not essential.
  • MDM (Mobile Device Management) Especially
  • ADE (Apple Device Enrolment, previously DEP)
  • Application packaging
  • JAMF Pro
  • JAMF Connect
  • HP enterprise switching
  • HyperV ->
  • SonicWALL console
  • Familiarity with AT, Confluence, Office365, AD
  • Win Server 2012+
The successful candidate will be required to complete a satisfactory DBS check.Benefits
  • Gym Membership contribution
  • Health Cash Plan
  • Life insurance
  • Flexible working hours
  • Increased annual leave with length of service
  • Free half day annual leave on your birthday
  • And much more
Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you havent heard from us within7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit (IT) Ltd does not discriminate on thegrounds of age, race, gender or disability and complies with all relevant UK legislation.To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advicefor a safer job search.

Keyskills :
Technical Support2nd Line

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