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IT Support Analyst German Speaking

Page Group
Job LocationBirmingham
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

The primary purpose of the role will be supporting a roll out project in Europe. Supporting remote users across Europe with their IT systems.Client Details

  • Global Organisation
  • Market leading organisation
Description
  • Ensuring calls are logged, processed and resolved accurately, in line with our Service Level Agreements and procedures.
  • Providing first line technical support.
  • Support to New Stores Opening team to help manage installation for new store implementations. This would include configuring and assisting in router and till installations for stores.
  • Communicate with users in Europe to run through pre installation checks.
ProfileExperience:
  • Working in a multi functional team environment
  • Working with Support Desk incident systems & processes
  • Familiar with remote application support
  • Active Directory support & Administration
  • Microsoft Windows (all versions) and Microsoft Office (all versions)
  • Android/IOS & Windows Phone
  • German Speaking with French or Spanish Would be advantageous
Skills / Abilities:
  • Planning and organisational skills
  • Able to communicate (both verbally & written) effectively with people of all job levels and personalities.
  • Strong problem solving and analytical skills
Ability to work both independently, or as part of a teamJob Offer
  • Competitive Day Rate
  • Work for a global organisation
  • Opportunity to learn new skills
  • Join a friendly and high performing team

Keyskills :
EnglishFrenchGermanService DeskSpanishWindows1st LinehelpdeskandroidIOS"Customer Service"

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