IT Operations Manager

Job Description

Position Overview / SummaryThe IT Infrastructure and Operations Manager will be responsible for the day to day delivery of ITservices to the business. They will effectively utilise capacity and capability from both internal staff (via.IT Operations and EUS team members) as well as managing the delivery aspects of services provided by third parties (via. Managed247, Quorum and BT), ensuring agreed Service Levels are met. They will beaccountable for the planning, implementation, maintenance, control, review and audit of IT serviceprovision, to meet Business requirements and satisfy customer & compliance commitments.This is a hands-on, delivery focused position and requires a candidate with a broad set of skills who can operate across a variety of levels of detail and complexity, related technical and professional disciplines, and stakeholder groups. The post will workunder the broad direction of the Head of IT and will be fullyresponsible for meeting allocated objectives relating to their domain.This is a managerial role and requires that the postholder can lead a team in line with our values and leadership behaviours.Key Experience, Knowledge & Skills* Extensive Infrastructure and IT Operations background as demonstrated by practical experience* Strong technical knowledge across networking (SD WAN), telephony (Teams), Cloud Infrastructure (Azure& M365, Teams / SharePoint and desktop technologies / applications.* Previous experience running an "end to end", multi-skilled IT Operations teams, able to create a sense ofteam, purpose and development.* Previous experience partnering closely with Managed Service Providers, holding them to account and ableto act as day to day single point of IT contact.* Previous experience presenting to / creating materials for IT and business leaders.* Demonstrable track record of on-going technical progression and championing a learning culture within theteam acting as a technical mentor.* Willingness to travel to business sites as required.* Potential to be accepted for Security Clearance* Can demonstrate ability to lead multiple relevant stakeholder groups to resolve operational incidentsacting as the single IT point of contact.* Track record of driving appropriate process adherence (e.g. ITIL methodologies / elements of)* Accountable for ensuring compliance with key governance and processes such as SLAM.* Experience operating in a change control and configuration management environment.Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talentin the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.