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IT Application Support

Office Angels
Job LocationBirmingham
EducationNot Mentioned
Salary12.01 - 14.42 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time or part-time

Job Description

Job Type: Temporary Contract (2 -3 months)Job Role: IT Application SupportHours: Monday to Friday between 10:00am until 4:00pm (Hybrid Working)Pay: £12.01 - £14.42 per hour (DOE)Location: BirminghamStart Date: Immediate StartWould you like the opportunity to work for a multi-award winning company based in BirminghamOffice Angels are currently recruiting for a skilled IT Application Support Technician to work for an established and successful service provider located in the Birmingham area. This role is predominately focused on working in a customer facing role to helpmanage issues and queries that arise from the companys current software and in time support the new software systems.Role and Responsibilities include:

  • Provide first and where required second line technical support to all users and help in configuring and building network infrastructure
  • To co-ordinate and manage all IT issues as raised through the helpdesk and look to continuously improve the helpdesk on a regular basis
  • To provide on prioritised technical support and advice across all members of staff within the department and customer
  • Helping to up new users and customers accounts
  • Manage and monitor the IT helpdesk and other support systems
  • Solve technical issues related to software
  • Modify and change database when needed
  • Identify and support the process of problem management
  • To demonstrate a willingness to work flexibly, sometimes outside of normal core hours, in response to service demands as agreed with the line manager
  • To perform such other tasks as may reasonably be required by the line manager
  • Help and support the wider IT strategy
Skills / Requirements needed:
  • Previous experience working in a similar role in an IT support environment
  • Experience of front-line support to a complex application (preferably in a SME or medium size office)
  • Technical skills in resolving problem related issues
  • Experience of working with developers
  • Experience performing application support of an internally developed software
  • Good organisational skills and process driven
  • Be able to work in a fast-paced environment
  • The ability to communicate professionally with staff and customers at all levels
  • Excellent phone manner and command of English
  • Have great attention to detail
  • Efficient work ethic
  • Knowledge and experience in AWS, MongoDB or Twilio (desirable)
  • Willingness to go that extra mile and being proactive
If you possess the required skills and experience for this role then please apply now - an immediate start is available for the successful individual.Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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