Interaction Designer

Job Description

Company DescriptionSnook is on a mission to design a world that works better for people.We work with organisations to design more effective services which help people thrive. We do this by engaging with users, building digital products, training our clients, and much more.Snook started as a service design company in 2009. In the past five years, we have become a multidisciplinary team and scaled to more than double our original size, when we started up in Scotland. We are now based in Glasgow and London and our team is approaching100 people. And weve worked with brilliant clientsfrom Cancer Research UK and Tesco to Hackney City Council and the Scottish Government.One of Snooks core missions is Next Era Government. We strive to ensure that human needs are at the centre of government services design and delivery. We are the User-Centred Design partner for multiple government agencies, including Home Office, Departmentfor Education, NHS Digital and NHSX. Working in these sectors will give you valuable experience of applying GDS standards and preparing for GDS Service assessments. We also work with local government and third and private sector organisations.This role provides the opportunity to work across these sectors while receiving knowledge and support from other Snooks. Where possible, we rotate people from one sector to another after 3 to 12 months (depending on the project), enabling people to developin-depth knowledge of a variety of sectors.About the roleAs an Interaction Designer at Snook, you will be responsible for helping to design the best ways in which users can interact with services. Whilst the core of our work is designing intuitive, inclusive and accessible interfaces, our designers understandthat often the most important part of this is communicating and collaborating with others.Youll be embedded in a team alongside other user-centred disciplines such as service designers, user researchers and content designers. Given the large scale of the projects we work on, youll also have the opportunity to work closely with other disciplinessuch as analysts, software engineering teams and policy experts too.As an agency, we work with a broad range of clients and not everyone has experience of user-centred design. Youll play a key role in championing the importance of this approach by working in the open and frequently sharing the thinking and evidence behindyour work.We strive to ensure that human needs are at the centre of government services design and delivery. We are the User-Centred Design partner for multiple government agencies, including Home Office, Department for Education, NHS Digital and NHSX. Recent projectsour Interaction Designers have worked on include;

• Working with the Department of Education to launch a BETA service that provides training to early career teachers, to better prepare them better for the job and help address the falling retention rate in the profession
• Working with Camden Council to design a tool that supports people with disabilities and mobility concerns when travelling around the borough
• Working with the Home Office, to use research and evidence to improve the design of critical internal case working systems that help to keep our country safe

Working in these sectors will give you valuable experience of applying Government Service Standards and preparing for Government Service Assessments. We also work with local government and third and private sector organisations too.Youll be part of a growing team, working alongside 7 other like-minded and highly skilled Interaction Designers. Whilst we may not all be working on the same projects, we host weekly remote meetups where we share our work, discuss its wider implicationsand provide support to one another. We mix with the other disciplines in the Digital team too, meaning youll have access to Accessibility specialists, Developers and Content Designers to help broaden your skills. Youll have no trouble finding someone tohelp you navigate a new situation, receive constructive feedback on some work or most importantly provide enthusiastic advice on where to get lunch if youve decided to work from one of our studios.All of our Interaction Designers are assigned a coach. Your coach will look after your wellbeing, help you set goals and objectives and provide feedback to help you grow.

• Location: UK-Based(this is a UK home based role, although you may be required to attend meetings at client offices or Snook/NEC sites once in a while)
• Contract: Permanent
• Salary: UK £32,292 - £45,908 with a London weighting of £35,100£49,900
• Additional requirements: Right to work in the UK
• This role requires our staff to go through the governments Security Clearance process. In order to be eligible for this, applicants will need to have been a continuous resident in the UK for the past 5 years.

Job DescriptionWere keen to hear from a range of applicants, not just those who have worked in the design or creative industries. Were also not expecting applicants to have experience working in government or the public sector too.Essential skills and experienceWe think these are an important foundation for anyone applying for this role.

Interaction / UX Design: you are a skilled practitioner with a proven track record of delivering interaction design work in varied environments. You understand how people interact with technology, the different ways they access it and whyand when to use common design patterns. You know how to use basic graphic design principles on the web and have used artefacts like wireframes and prototypes to iterate your designs.

User-centred / evidence based design: youve designed new or iterated existing products based on quantitative and qualitative evidence. For example, youve used research from interviews with users, or data from analytics platforms to informand continually make improvements to your designs.

Agile practices: youve got some experience working on projects that follow Agile or Lean methodologies. For example, youve worked in multi-disciplinary teams that focus on delivering one iteration at a time, or focus on creating an MVP(minimum viable product). We know every project can take a slightly different approach, but you should be familiar with these concepts and their goals. Technology:</stron