HR Advisor (Policy and Guidance)

Job Description

Your new roleIf youre looking for a role in HR, National Highways are recruiting for a HR Advisor to join our team in Birmingham. This is a fast-paced role which is both exciting and challenging where youll provide advice and guidance to employees and managers in ourPolicy and Guidance team. Youll join a large, energetic team who are constantly striving to improve our customer service through providing accurate first-line HR support.National Highways has thousands of employees across the country, which means we have a whole range of HR queries coming in to the team to respond to and support on.What youll be leading onWere looking for a self-motivated individual that strives for success in meeting deadlines and targets.Provide first line advice to managers and employees within a fast-paced shared services teamAnswering incoming HR calls and making outbound calls to resolve queries and support managers/employees.Understand and be able to communicate HR policies, processes, and procedures to employees and managersSupport managers on sickness absence cases up to 3 monthsWork with the Employee Relations team on complex HR queriesCollate and monitor feedback, exceptions and trends through queries to suggest amendments and process improvements as requiredPolicy review updatesWorking to tight deadlines and within service level agreementsTransactional changes such as processing Flexible Working Applications, Maternity Leave, Leavers and Partial RetirementsWorking collaboratively with own team and across other HR functionsTo be successfulExperience of working in a customer focused environmentHR experience preferable but not a necessity as we provide great training on the jobExcellent telephone manner and communication skillsProven ability to demonstrate good organisation and problem-solving skillsProven ability to liaise effectively with colleagues, work independently and demonstrate good communication skillsExperience of using computer systems including Microsoft systemsPrevious experience of responding to HR policy queries in a similar role is desirableSelf motivated with great attention to detail and a right first time attitudeA bit about usOur role in Human Resources is to support, develop and nurture our people so that we can all achieve our full potential. By providing our people with the right skills and knowledge we are enabling the business to meet the daily demands we face supportingdelivery of our corporate plan and connecting the country. We champion our values of safety, integrity, passion, ownership and teamwork.About UsWhy you should join usAt National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. Were proud that as an organisation we are continually striving to dobetter and actively encourage and support our colleagues to do the same with their careers.So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it - then youll be a great fit for our organisation.An informal blended working approach has been adopted for many of our roles across National Highways. We offer many different ways to work flexibly and were open to discuss part-time working, job shares, and flexible start and finish times.Please wait until the interview stage before asking us about flexibility, and we will explore what is possible.Our benefits packageOur total reward package includes basic salary, the potential for a performance related bonusContributory pension scheme with employer contribution of up to 10%Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays)Flexible hours and blended working between base location/homeLife assurance of 4 times annual salaryHealth and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccinesA cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travelSignificant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experienceAnd we areFamily friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilitiesMoney friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programmeCommunity friendly - offering paid leave to volunteer, 3 days basic/year plus an extra 3 days to support the national Covid effortIf you are successful, it is key to know all offers of employment are subject to satisfactory completion of our pre-employment checks which include:Right to work check3 year employment history referencesDBS criminal record checkSocial media and adverse journalism checkDriving licence check (if applicable)Fit to work questionnaire (for all), followed by a medical check (if applicable)And finally We reserve the right to close before the advertisement expires.