HR Advisor

Job Description

An exciting opportunity has become available within the Adecco Group for a HR Advisor to join our HR Helpdesk team on a fixed term contract basis as part of the Census 2021, based from home.Who we areThe Adecco Group is working with the Office for National Statistics (ONS) to provide a wide range of services including recruitment and HR for the temporary workforce for the 2021 Census. The Census is a once-in-a-decade survey that gives us the most accurate estimate of all the people and households in England and Wales.The RoleReporting to the Senior HR Advisor, the primary function of the role is to provide an effective and robust HR advisory service to managers and workers of the Census 2021. You will operate as part of a dedicated Human Resources team working alongside a larger network of teams and departments who respond to both manager and worker enquiries received via telephone and email communication channels.As a member of the HR Helpdesk team you will be expected to deliver an effective and efficient interface for our client as a HR Advisor. You will be providing guidance in line with HR strategy to ensure client needs are met, whilst driving effective performance. As a HR Advisor you will be required to provide guidance compliant with prevailing employment legislation.This role is a full-time position, initially working Monday - Friday until February 2021. From February 2021, during peak activity, there will be a requirement to work some weekends and extended hours between our opening hours of 8:30am-8.30pm. During this period there may also be restrictions on annual leave to support the needs of the project.Due to the Covid-19 Pandemic the current working environment across the UK has changed significantly, therefore HR Advisors will be requested to work in a virtual, working from home environment. As a homeworker you will be expected to accommodate and adhere to the following measures:§ HR Advisors will be expected to set up a private and secure work environment, free from any distraction when dealing with managers/workers on potentially sensitive matters§ Uphold confidentiality and ensure call details are not discussed in the presence of others§ Ensure all work related activity is recorded electronically on the equipment/systems provided whilst adhering to GDPR legislation§ Comply with all aspects of the working from home standard operating procedure§ Confirm you have unlimited access to internet (will not run out of data allowance) - subject to a work from home assessment being completedOn occasion there may be a need to attend team meetings in a central Birmingham location, this may also be the case for induction and training, therefore accessibility and availability to be able to travel to this location would be preferred.This position forms part of a helpdesk team, so previous experience of working within a HR helpdesk environment would be desirable.Role profile/Description:· Assisting and supporting workers and managers with the following -

Managing performance and conduct issues

Disciplinary procedures

Resolving conflict issues and dealing with grievances

Absence related queries/issues

Providing advice on HR policy and procedures

· Ensuring case details are updated and recorded in accordance with policy, processes and agreed SLAs· Build relationships of trust within business areas and a good working understanding of the commercial objectives and challenges· Identification of potential issues and trends and contributing to a strategy to train and up skill workers and managers where relevant· Work with other internal Adecco and external ONS functions to overcome challenges and issues during live projectIn return we offer:· Excellent opportunity for exposure to a wide and varied range of Human Resources matters· A home working based role - reduced travel costs and no lengthy commutes· Friendly and supportive team environment· Competitive salary and flexible benefits packageExperience required:

CIPD qualified or alternatively will have experience of working in a HR generalist capacity

Experience of dealing with a wide range of employee cases from initial enquiry to case conclusion - including performance, absence, disciplinary and grievances

Previous experience working in a HR Helpdesk environment/role with high volume case work

Identify and get to the root cause of issues quickly and effectively and solve complex problems

Confidently deal with conflict, expressing opinions, making sound commercial decisions and standing by the outcome

Handle all issues in a fair and consistent manner

Communicate clearly and concisely at all levels and exhibit strong listening skills

Be self motivated and work autonomously providing the required outputs

Be well organised with strong attention to detail

Respond positively and proactively to the changing needs of a demanding project role

Internal recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Intrernal recruitment UK is an Equal Opportunities Employer.