Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Housing Ombudsman Case Manager

Midland Heart
Job LocationBirmingham
EducationNot Mentioned
Salary£45,521 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Housing Ombudsman Case ManagerLocation:Birmingham, Bath Row, B15 1LZSalary:£45,521 per annumHours:35 hours per weekContract Type:Permanent, Full TimeThe RoleAs a leading Housing organisation, we take pride in ensuring that our tenants receive the highest level of customer service whilst remaining focused on the changing regulatory landscape. Join us now as a Housing Ombudsman Case Manager where you’llhelp us to improve customer experience and mitigate reputational risk.This is a brand-new role we’ve created where you’ll liaise closely with Senior Leadership teams and the Housing Ombudsman to manage complex and involved complaints. This is a key role where the successful candidate will be imperative in thoroughly understandinglegislation and regulations, overseeing compliance with regulatory requirements and ensuring outcomes are clearly audited.As the Housing Ombudsman Case Manager, you’ll be responsible for:

  • Collating and providing full case histories to the Housing Ombudsman.
  • Ensuring compliance with evidence requests and delivering outcomes through partnership working with Senior Leadership teams.
  • Capturing meaningful data and producing reports that outline the root cause of complaints.
  • Developing action plans to lead the reduction of complaints and drive service improvement.
  • Horizon scanning of the external environment to adapt working practices when managing complaints.
We’ll support you to enhance your case management skills by providing training with our legal partners, equipping you with the skills to manage cases effectively.Our ideal candidateWe’re looking for an articulate individual with strong investigative skills and high attention to detail. Your application will also demonstrate the following skills and experience:
  • You’ll have experience of managing complex legal or Ombudsman cases.
  • You’ll have experience of producing robust reports for senior/board level audiences.
  • You’ll have the ability to engage with senior stakeholders / Directors across the organisation to influence decision making and negotiate successful outcomes.
We’re a Smart Working organisation where you can expect to be present in the office for 3 days a week - in a role where effective collaboration with stakeholders across the business is key, this is important to us. Were also flexible to ensure you can meetand enjoy life’s challenges and opportunities throughout the year.Who are Midland HeartWe’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people butin return, you can be assured of a great place to work, where you’ll be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.Closing date: Thursday 4th April 2024InterestedIf you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.No agencies please.Required skills
  • 1Compliance
  • 1Outcome Management
  • 1Reporting
  • 1Complaint Management
  • 1Manage Complex Projects
  • 1Resolutions
  • 1Stakeholder Management
  • 1Success Oriented

APPLY NOW

Housing Ombudsman Case Manager Related Jobs

© 2019 Naukrijobs All Rights Reserved