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Housing Needs Officer

HancoxRead Recruitment
Job LocationBirmingham
EducationNot Mentioned
Salary£9.00 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Job Title: Housing Needs Officer (3 Month Contract - at least)Salary: £9.00 p/hLocation: Various (See Below)Working Week: 7 Day Rota, Shifts Between 8am - 9:30pmTo provide a comprehensive Homeless & Pre-Tenancy service within any area of the city. Undertaking a full range of duties which will resolve a customer’s housing needs within a multi-disciplinary problem solving Homeless & Pre-Tenancy Team.Duties & Responsibilities

  • To provide high quality housing advice and support services to customers, ensuring that their needs are met and expectations managed, wherever practicable.
  • Ensure that all procedures and policies are adhered to and working instructions for the Homeless & Pre-Tenancy Service, comply with BCC policies and procedures.
  • To act as an initial escalation point for the resolution of unusual situations by providing advice and guidance to Assistant Housing Needs Officers.
  • To answer customer enquiries, face to face, in writing or by telephone to resolve problems raised.
  • Ensure that accurate reliable, quality data/management information is maintained and verified.
    • Skills & Abilities
  • Experience of compiling and typing letters and reports, actioning telephone calls, etc.
  • Clerical experience e.g. filing, maintaining confidential paperwork, setting up and maintaining records, systems and office equipment.
  • Knowledge of relevant legislation and their implications for the Service.
  • An ability to support meetings (e.g. minute-taking, note-taking, action points, etc) in a sensitive and complex manner
  • Ability to communicate effectively at all levels within an organisation, both orally and in writing, where maintaining confidentiality is paramount.
    • Locations
  • Barry Jackson Tower - Estone Walk, Birmingham, West Midlands, B6 5DR
  • Lydia Rogers Hostel - 86 Greenway Street, Birmingham, West Midlands, B9 4RJ
  • Breedon Road Homeless Centre - 37-67 Breedon Road, Birmingham, West Midlands, B30 2HT
  • Magnolia House - 73 Conybere Street, Birmingham, West Midlands, B12 0YL
    • ContactPlease send your CV via this advert and one of the team at HancoxRead will be in touch. Required skills
  • Clerical
  • Housing
  • Legislation
  • Social Housing
  • Homelessness

    • Keyskills :
    Clerical Housing Legislation Social Housing Homelessness

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