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Job Location | Birmingham |
Education | Not Mentioned |
Salary | £60,000 - £70,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Head of Customer Service & Support(£60,000 - £75,000 per year)We are working with a leading membership organisation, supporting businesses owners across the UK and abroad. Providing training, personal support, coaching, events, and networking to over 50,000 customers over the last 15 years.The recent launch of a cutting-edge AI-powered CRM tool signifies a new chapter in their mission to bolster business growth and the business now requires a seasoned leader head-up and drive forward our customer service and support operations.Role OverviewAs the Head of Customer Service & Support, you will be at the forefront of our customer interaction, ensuring every customer feels valued, heard, and supported. Your leadership will guide our customer support team to set and achieve the highest standardsof service excellence. This role involves shaping our customer experience strategy, driving continuous improvement, and fostering a culture of empathy and excellence.Key Responsibilities