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Front Desk Community Associate - Reception

Lucy Smith Independant Consulting
Job LocationBirmingham
EducationNot Mentioned
Salary23,000 - 25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

A really exciting opportunity to work with one of the UK fastest growing flexible workspace providers has become available. This is a great role that is fun, varied and offers career progression. Based in the heart of Birmingham my client is looking fora confident, positive, customer focussed individual to be the face of their offices.Monday to Friday 8.30am-5.30pm or 9am-6pmSalary upto£25,000pa depending on experience + discretionary bonus and benefits.Industry experience is NOT necessary we are looking for a candidate with a background in retail, hospitality, F&B, sales, fitness & leisure or customer service. As long as you have the ability to engage with clients and build good relationships then therest of the role can be taught.Please see below the job description

  • Member Engagement & Retention
  • Managing the front desk, delivering a positive member experience to all members and guests
  • Manage the front desk inbox, responding to all incoming queries regarding your location.
  • Be the go to person in your location for all front desk and meeting room queries, resolving any issues in a timely manner.
  • Assist with the move in and move out process for all new members.
  • Conduct coworking and day pass tours, following the complete sales process when needed.
  • Update and complete sales CRM as required.
  • Work closely with the Community Managers, assisting in the deliverance of community events.
  • Create and deliver a weekly CM member newsletter.
  • Work alongside the Community Manager to source new member perks and incentives for the members network.
  • Work collaboratively with marketing when required. Location operations & Facilities management:
  • Maintaining ongoing communication with operation & maintenance teams (respectively) to ensure that processes are running smoothly.
  • Report any facilities or operational issues to the relevant department.

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