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Field Service Engineer

Cardtronics
Job LocationBirmingham
EducationNot Mentioned
Salary25,000 - 29,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent,full-timeB

Job Description

Field Service EngineerWest midlands / Birmingham Area, Salary: £25k - 29k per annum (Depending on Experience), permanent position.Weekly contracted hours:45 contractual hours per week based on door to door shifts: Mon- Fri 8.00am-6.00pm with 1 hour unpaid lunch break. Weekends shift pattern working: 1 x Sat 9-5, 1 x Sun 9-4What is this role of the Field Service Engineer Reporting to the Regional Service Manager (RSM), you will maintain your own patch of ATMs maximising their ability to dispense cash. Consider company image seriously, both with your personal appearance and manner towards customers and the appearanceof the ATMs that you repair.What will I be doing as the Field Service Engineer

  • Receive your daily work calls, manage and plan your own day according to geography and transaction levels of each ATM.
  • Escalate ATM technical problems to your Team Leader for guidance and help.
  • Use resources available to you to aim to repair each fault first time, perform maintenance checks on each visit to prevent further faults from occurring.
  • Conduct cleaning of ATM front fascia on each visit and check that branding and signage is correct.
  • Perform hardware and software upgrades as requested.
  • Understand engineer security levels and adhere to them, comply with company security policies and procedures.
  • Respond to performance appraisals and concerns.
  • Manage own parts usage, returns and boot stock.
What Will I Need to Succeed as the Field Service Engineer
  • Sound technical understanding of ATM functions.
  • Valid UK driving licence.
  • Six month probation including a Ten Year security screening.
  • Knowledge of Wincor, NCR, Triton, Hyosung, Tidel is desirable.
What are the Personal Attributes needed for Field Service Engineer role
  • A willingness to learn new skills.
  • A positive can-do attitude with regard to getting over a problem, be willing to work as a team and help other engineers in times of heavy workload.
  • Good interpersonal skills with Customer Care Team.
  • Good interpersonal skills with Customers in general.
What benefits do I Get In Return
  • Salary: £25k - 29k per annum (Depending on Experience)
  • 45 contractual hours per week based on door to door shifts: Mon- Fri 8.00am-6.00pm with 1 hour unpaid lunch break
  • Requirement to work 2 x public holidays (all except Christmas Day) with 2 days given back in Lieu
  • Weekends shift pattern working: 1 x Sat 9-5, 1 x Sun 9-4.
  • Leave entitlement:
    • 30 days (inclusive of public hols) up to 5yrs service
    • 33 days (inclusive of public hols) from 5yrs service
  • Workplace Pension
  • Fantastic Health Shield benefits such as:
  1. Funding support for dental care, optical care, and physiotherapy sessions.
  2. Health and wellbeing discounts.
  3. Employee Assistance Programme with 24/7 counselling service.
Who Are WeWe are Cardtronics, the global leader in ATM deployment and management. Since our founding, weve been trusted to provide reliable ATM solutions to businesses throughout the United Kingdom, Europe and North America. We employ our substantial scale and innovationadvantages to deliver more transactions to every ATM, to enhance consumer convenience around the corner and across continents, and to enable financial institutions to focus on their customers while we manage their far flung ATM operations.As the worlds largestATM operator, with more than 20,000 machines across the UK and approximately 230,000, globally, we continue to grow our portfolio into new markets through both organic growth and targeted acquisitions. You will be joining at an incredibly exciting time andthe opportunities to progress are defined and achievable.You may not recognise our name but chances are you will have used our ATMs!Apply nowAre you enthusiastic about this job Send us your CV and a cover letter today by clicking on the Apply button and we will get back to you as soon as possible! Before submitting your CV into the recruitment process for this role, please ensure you have readour Privacy Notice which can be viewed via the Cardtronics website.The Privacy Notice sets out how Cardtronics will process any information and in particular any personal data that you provide as part of the recruitment and interview process.In applying for this vacancy through the submission of your CV to Cardtronics,you are confirming that you have read the Privacy Notice and are fully aware and comfortable with how we will use your data in the course of the recruitment process.Equal Opportunity EmployerCardtronics is committed to promoting equal opportunities in employment. All employees and any job applicants will receive equal treatment regardless of age, disability, gender, gender status or reassignment, marital or civil partner status, pregnancy, maternityor paternity, race, colour, nationality, ethnic or national origin, religion or belief, including political beliefs and affiliations, or sexual orientation (Protected Characteristics). Cardtronics is committed to creating a work environment free of all formsof discrimination, including victimisation, harassment and bullying, where everyone is treated with dignity and respect.

Keyskills :
DeploymentField ServiceFinancial InstitutionsRepairField Service Engineering

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