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| Job Location | Birmingham |
| Education | Not Mentioned |
| Salary | £24,000 - £26,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
SF Group are looking for an Export Support Administartor for a Manufacturer in B18, PERM and paying up to £26k.Support Export sales team with order processing and customer queries. You will be the first point of contact for our Export customers and be responsible for ensuring customer SLAs. You will be the main point of contact for all freight forwarders and ensure the correct customs declarations are made in a timely manner . Working with the cataloguing and technical team you will ensure customers receive the correct parts first time. Working with our warehouse operations, you will be responsible for ensuring all returns are booked in, paperwork cleared and credits raised in a timely manner.MAIN REPONSIBILITIES:1. Process quotations and orders from customers via phone, email or TecCom. 2. Handle customer enquiries for parts availability and other general enquiries 3. Generate stock orders for customers and liaise with warehouse operations to ensure timely shipments - exceed customer expectations 4. Create invoices, supply confirmations and packing lists where required. Making sure that all invoices are correct and in line with agreed conditions 5. Organise logistics for deliveries to multiple countries 6. Communication with customers and freight forwarders to ensure service levels are met 7. Liaise between Export manager and data team for reporting needs 8. Ensuring all compliance follows export policies, procedures and legal mandates. 9. Archiving of commercial invoices together with all shipping paperwork as proof of export 10. To negotiate rates and transport schedules, organising export paperwork & documentation 12. Keep up to date with changes in customs regulations affecting our trade routes 13. Ensure accurate Incoterms are used on the commercial invoices as well as correct pricing, origins and commodity codes 14. Assist with Ad hoc duties within the administration department EXPERIENCE:- Prior knowledge of export sales process and logistics preferrable - Knowledge of sales and logistics process - Excellent excel skills - Able to work under pressure and meet deadlines - Organised and attention to detailSKILLS:- Excellent communication skills - Enjoy responsibility, ownership and striving to work with the highest level of accuracy and attention to detail - Good problem solver and able to work effectivity within a fast paced environment - Complete work with an ethos of right first time - Possess a strong work ethic and organisational skills - Must be flexible, proactive and hands on - Must be commercially focused, customer orientated and customer service drivenCall Nikki