Development Success Manager

Job Description

Role Introduction We are thrilled that our customers (internals and externals) are as excited about our platform and MyWorkplace as we are, and were looking for a top-notch Development Success Manager to help them (and us) make that vision a reality.The Development Success Manager acts as an ambassador of the platform (and MyWorkPlace) teams. He/She will work closely with our customer (internal and externals) at all points of their journey. This starts from the first contact to assess feasibility tothe ongoing relationship required to ensure that existing customers continue to make the most of the platform. By doing so this role will also feedback into the development process of the platform by providing valuable insight into the challenges and suggestionsmade by our customers.This is a highly technical role that requires a thorough understanding of the technology on which MyWorkPlace and our Platform Services are built in order to be able to act as an effective advisor to our customer teams.#LI-REMOTE What You Will Do

• Own overall relationship with assigned clients, which will include successful onboarding, increasing adoption, and ensuring retention and satisfaction
• Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services
• Drive the implementation and client on-boarding taking help from key internal stakeholders with key focus around time to value objectives
• Develop, prepare, and nurture clients for advocacy
• Work with clients to establish business and technical goals, or other key performance indicators, and aid the customer in achieving these goals
• Advocate customer needs/issues across functions as well as feed back into the platform development team so we can make the platform better and easier to adopt
• Align seamlessly with sales, product management, marketing, and engineering teams
• Manage the portfolio of the clients that will be in different stages of the life cycle
• Help with initial assessment of feasibility, pointing out the pre-requisites to adoption and/or highlighting when certain dependencies will be resoled based on the latest MyWorkPlace and Platform Services roadmap

What You Will Have

• BA/BS degree in Computer Science or Computer Engineering-related field or with relevant experience
• 2-3 years of experience / 2+ years of experience supporting customers
• Prior experience in Customer Success/professional services/support engineering/sales engineering or equivalent work experience focused on increasing customer satisfaction, adoption, and retention
• Industry experience and technical understanding related to DevOps, application monitoring, software release tools, and/or broader cloud-native application infrastructure platforms
• Preference for candidates with prior knowledge in DevOps, software release tools or application monitoring
• Proven ability to drive continuous value of our products

What We Do For You

• Generous Annual Leave 25 days, plus public holidays, with the possibility to buy additional days
• Summer Fridays!Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week)
• Life Insurance 4x times annual salary
• Top Achievers Club Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees
• 65% Internal Mobility Committed to the development & growth of our people
• Advanced Perks At WorkExclusive employee discounts & benefits portal
• Charity FundraisingProud to be a Patron of The Princes Trust; every employee is entitled to one day of volunteering each year
• Pension Scheme - Up to 5% matched contribution

Who We Are We are one the UKs largest tech companies, and our products sit at the heart of some of the countrys best-known businesses. Weve grown phenomenally quickly with a £275m turnover and 2,800 employees supporting over 25,000 customers. We hire for potential. We want to make sure we have the best people for the job and provide genuinely equal opportunities for our people to thrive. Our recruitment process is designed with inclusion and equity at its core.Find out more about the next steps once youve applied here -how-we-hire